Verizon offers a top-notch customer service experience at their Suffolk store, catering to mobile, 5G home internet, and business needs. Customers have praised the staff for their knowledge, patience, and professionalism. Notable team members, such as Ashley, Montez, Killiney, and Ken, have gone above and beyond to assist customers with various issues, from trade-ins and upgrades to resolving technical problems. Ashley is recognized for her thorough explanations and dedication to ensuring customer understanding during complex processes. Montez received accolades for his exceptional support in fixing a malfunctioning iPhone and for his professional demeanor. Killiney demonstrated remarkable multitasking skills during a busy period, assisting multiple customers while maintaining kindness. Ken, in particular, has been highlighted for his swift resolution of business-related issues, earning customer trust and loyalty. Overall, the team at Verizon is committed to providing a positive experience, whether through in-store visits or online services, ensuring customers leave satisfied and well-informed.
Shante went above and beyond to assist with my new phone. My old phone's screen died so I was not going to be able to transfer over my old info, but he connected a mouse to my phone and made the data transfer happen. I didn't even know connecting a mouse to a phone was possible! Genius idea. Thank you for all of your help!
October 2025
Shout Out to Jordan at the N Main St Verizon! He was SO VERY helpful in fixing our error in transferring data to a new phone, from an old phone. After hours of frustration, I drove up there as a last resort, and Jordan saved the day!!
July 2025
So thankful for Merika who helped me with a sim card problem today 🙌
