Verizon offers a top-notch customer service experience at their Suffolk store, catering to mobile, 5G home internet, and business needs. Customers have praised the staff for their knowledge, patience, and professionalism. Notable team members, such as Ashley, Montez, Killiney, and Ken, have gone above and beyond to assist customers with various issues, from trade-ins and upgrades to resolving technical problems. Ashley is recognized for her thorough explanations and dedication to ensuring customer understanding during complex processes. Montez received accolades for his exceptional support in fixing a malfunctioning iPhone and for his professional demeanor. Killiney demonstrated remarkable multitasking skills during a busy period, assisting multiple customers while maintaining kindness. Ken, in particular, has been highlighted for his swift resolution of business-related issues, earning customer trust and loyalty. Overall, the team at Verizon is committed to providing a positive experience, whether through in-store visits or online services, ensuring customers leave satisfied and well-informed.
Sarah was by far the best! Thank you for all the help. She by far had the best customer service. Thanks, a very satisfied customer :)
June 2024
Correction: a technician attempted to assist, but her efforts were unsuccessful.
January 2024
Was in day after Christmas for an appointment. Store was so busy and the associate who helped us, Killiney, was outstanding! She helped about 4 customers at the same time, remaining patient and kind. Store was short staffed and she handled it with grace and professionalism.
