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“I recently switched to Tmobile and the customer service I received from the manager, Quanica, was unmatched. She was able to get my plan rate lower and also showed me how to turn in my phones for monetary reimbursement. 'Q' went above and beyond my expectations and would undoubtedly return to this store if I have any questions or issues in the future. If her service if a reflection of Tmobile then I plan to keep my business there a very long time!”
“Made an appt online for my mother, arrived early. Staff was very courteous. Nykey is the young gentleman who helped us. Very helpful, knowledgeable AND VERY PATIENT WITH MY ANXIOUS 83 YEAR YEAR OLD MOTHER! And I mean very patient. Smooth phone transfer. Highly recommend.”
“I went into T-Mobile on University blvd with a load of paperwork. I was at my wits end trying to get the receipt proving I paid my device off with Verizon. Tink (management) showed me all the things I needed to show, even highlighted the important parts and told me to get on the phone right away, As I was on a time crunch. I did so and within 15 minutes, my nightmare was solved. I owe it to Tink!! She was my savior today! ?”
“I had an issue with my phone so I went to this spectrum store. It was clean and quiet. You check in on a computer and wait your turn. I did not wait very long. The associate that helped me was very knowledgeable and friendly. He fixed my phone within a minute.”
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“Shante went above and beyond to assist with my new phone. My old phone's screen died so I was not going to be able to transfer over my old info, but he connected a mouse to my phone and made the data transfer happen. I didn't even know connecting a mouse to a phone was possible! Genius idea. Thank you for all of your help!”