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“I am serious about reviews (whether reading or posting them) so I try not to be personal but to the point and honest. The AT&T station that is located 3565 Bridge Rd., Suffolk has been 100% thorough/ helpful/ awesome for at least, the past 6 months to a year. All the customer service reps are very knowledgeable and there's a black guy (bearded) that must not do anything but study the art of solving cell phone problems because there seems to be nothing that he cannot figure out and fix. No matter what the bug, scam, virus etc. that these hackers send to a cellular device, he either knows it or quickly figures it out and cleans it up. I'm not sure what AT&T pays him but I hope he doesn't leave that place any time soon. LOL”
“Our sales rep, Jonah, was awesome. Knowledgeable, caring & very patient with all the questions we asked. He tentatively listened to our concerns & answered each one. He was very polite & had great manners!”
“I stopped by the Verizon Victor store on College Drive seeking assistance and recommendations on a screensaver for my new Galaxy Tab S10 plus. DJ was very helpful and very thorough. Extremely knowledgeable on all the screen protectors and helped me pick out the perfect product. Very pleasant experience.”
“Best Customer Service by Justin!!! He stayed after hours to help make sure our account issues were resolved and got everything up and working. A++ and highly recommend this store and Justin!”
10AM - 8PM
916 N Main St Ste 12, Suffolk
Mobile Phones
“Alondra C is awesome. You should think about having her to become a manager because she really knows her stuff. I was very very pleased with all the help she gave me. She is the reason that I will be back at cricket”
“Very great store was overly taken care of MARC an associate there was very helpful and knowledgeable Very friendly guy and very professional i recommend visiting here of all your phone needs definitely will be back”
“Omar was very informative and helpful. I've been with Metro PCS for 5+ years and the helpful kind service that I always receive on Main Street in the heart of downtown Suffolk is why I stay with Metro PCS. Thank you!”
“Shante went above and beyond to assist with my new phone. My old phone's screen died so I was not going to be able to transfer over my old info, but he connected a mouse to my phone and made the data transfer happen. I didn't even know connecting a mouse to a phone was possible! Genius idea. Thank you for all of your help!”
10AM - 8PM
1217 N Main St Suite 201, Suffolk
Mobile Phones
“I recently switched to Tmobile and the customer service I received from the manager, Quanica, was unmatched. She was able to get my plan rate lower and also showed me how to turn in my phones for monetary reimbursement. 'Q' went above and beyond my expectations and would undoubtedly return to this store if I have any questions or issues in the future. If her service if a reflection of Tmobile then I plan to keep my business there a very long time!”
“The staff was friendly and knowledgeable. There is always a wait time no matter what time I came but once it's your turn to be assisted you understand why there's a wait, the associates are very hands on and attentive and made sure i was happy. I didn't intend to spend any money but I knew I would b offered something and I was mad at it at all, the sales pitch wasn't pushy or anything and a great deal was worked out and I left with a new free phone, which I needed anyway”
“I went into T-Mobile on University blvd with a load of paperwork. I was at my wits end trying to get the receipt proving I paid my device off with Verizon. Tink (management) showed me all the things I needed to show, even highlighted the important parts and told me to get on the phone right away, As I was on a time crunch. I did so and within 15 minutes, my nightmare was solved. I owe it to Tink!! She was my savior today! ?”
“The past month I have had the hardest time securing a new phone due to low inventory. I live 40 minutes away from the store and took multiple trips in attempt to get a new phone. I owe a huge thank you to Marcus and Krista for helping me??. They truly are awesome and deserve a raise for their hospitality?”
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“Going inside this store feels like home! Daequan is very polite and knowledgeable, helpful and easygoing! Add another star for tonight, he was by himself and swamped- he handled that pressure with ease.”