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“I have been banking at Atlantic Union Bank for years and have always had excellent service. The Vinton staff is professional, friendly and they go above and beyond to satisfy their customers. I have delt with Anita many times and find her to be kind, polite and she always greets me with a smile. Banking at the Vinton Branch is a pleasure.”
“Caleb took part in my application for a second car loan from Member One and he did amazing! I have never had such a positive banking experience and he was incredibly educational when it came to the terms and explanation of my loan agreement. I felt understood and very appreciated as a customer, he was very kind and yet entirely professional. I hope I get to see Caleb again!”
“Sam is the man! I came to him with questions and he was very quick to respond. His customer service is exceptional. He was very detailed, professional, specific and honest. He went above and beyond to deliver the answers to the questions I had. I am so excited to switch to First Citizen due to the customer service I received from Sam. He is a banker I know I can trust.”
“I love my bank!! I have been with them since 2013 and never had any issues with it. The employees are all nice, friendly, warm, cheerful and welcoming. Though they don't know me by name after all these years, which would be nice to hear when I come in ("hello Ms. Huffman how are you today "), I am glad to be a member!”
“Bank of Botetourt is a great bank. Lisa Spangler is a high performance individual who is professional and efficient. The customer service is outstanding. I highly recommend banking with Bank of Botetourt.”
“I received a call out of the blue today from Haley at the Vinton branch. I have never set foot in that branch but she made my day with her excellent customer service and proactive suggestions. She was able to switch my Money Market account to a new Money Market account that changed my APY from .01% to over 2%. I am now going to make almost as much daily interest as I've made in over 6 months previously. I should've looked into this a while ago, but it's just always at the very bottom of the list. Haley could NOT have made this transition easier. Thank you!”
“The tellers are the nicest people you’ll ever meet. They know so many customers by name and what they need to have done. They get to know you on a personal level and actually genuinely care. Best bank and best branch of all!!!”
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“Professional! Knowledgeable! Efficient! Engaging! The issue was with a biller in auto pay, not with HomeTrust Bank. I spoke with Julie, and she resolved the issue in one call. HTB ALWAYS puts their customers first! If you are considering a new banking institution, put HTB on the top of your list!”