HomeTrust Bank is highly praised for its friendly, professional, and helpful staff. Customers appreciate the welcoming atmosphere and the employees' ability to make banking easy and pleasant. Many reviews highlight the staff's attentiveness, knowledge, and willingness to go above and beyond to assist with various needs, including handling accounts with care and resolving issues efficiently. Several customers mention the friendly demeanor of employees, with some even noting special gestures like giving treats to pets. The bank's team is described as cheerful, accommodating, and always putting customers first. Long-term clients express satisfaction with the consistent quality of service and the supportive environment at the Roanoke Valley branches. Overall, HomeTrust Bank is regarded as a top choice for those seeking a friendly, professional, and customer-focused banking experience.
The ladies are always so Friendly and when I needed help when my husband died they were there for me to help with his accounts.
September 2025
Professional! Knowledgeable! Efficient! Engaging! The issue was with a biller in auto pay, not with HomeTrust Bank. I spoke with Julie, and she resolved the issue in one call. HTB ALWAYS puts their customers first! If you are considering a new banking institution, put HTB on the top of your list!
June 2025
I have visited all the local branches and Hometrust has top employees. Everyone is always so friendly. I have been with Hometrust for years and it's the BEST bank I have dealt with in the Roanoke Valley.
