Chartway Credit Union is known for its excellent customer service and supportive staff. Customers have praised the branch manager for her assistance in resolving issues, such as fraudulent activity on accounts, where she provided a detailed plan to restore security and followed up afterward. The team is described as helpful and professional, with notable service in transactions like rolling over a CD. Even during the challenges of COVID-19, the credit union maintained a clean and spacious environment, implementing safety measures while ensuring smooth banking experiences. The drive-thru service is efficient, and customers appreciate the option to meet with tellers when needed. Overall, Chartway Credit Union is recognized for its commitment to customer satisfaction and reliable service.
Chartway, and specifically Natasha, was so helpful in fulfilling my banking needs. After having moved here, I am not ready to move all my banking to Virginia Beach yet. So I described what I was looking to do and Natasha’s solution was perfect! I am so very pleased.
May 2026
Opened a CD & Nicholas was very helpful & informative.Process was smooth & He was very engaging personally not business like.
May 2026
Mr. Meroni was awesome. He set us up with a checking account and debit cards right away. Made the whole visit easy.
