Verizon offers a wide range of mobile, 5G home internet, and business solutions at their stores and online. Customers can visit their local Virginia Beach store or schedule an appointment to get assistance with their needs. Online orders can be picked up in-store, with free 2-day shipping and same-day delivery options available. Reviewers have praised the exceptional customer service they received at Verizon. One customer, Jamal, was noted for making the transition from another provider seamless and securing a great deal. Another customer appreciated the representative's knowledge and lack of upselling. The reviews also highlight Verizon's commitment to resolving billing issues. One customer, Karen, spent significant time working with a business officer to address a billing question, going above and beyond to ensure a positive outcome. Verizon's staff have been described as patient, knowledgeable, and efficient, even when the store was understaffed. Customers, including those who are technologically challenged, have had their needs met with care and professionalism. Overall, Verizon's Virginia Beach store provides a convenient and customer-focused experience, with a wide range of products and services and a staff dedicated to meeting the needs of their clients.
Ryan Avent was extremely helpful and made getting a new phone and adding a new line completely painless! Thank you so much for your help, Ryan!
November 2025
The only reason I'm giving 5 starts is bc of Nas. He helped take care of a problem I wanted resolved asap. And there was another man in there with glasses wore a white jacket, he was nice too. I did Encounter some not so good ones and they should really explain things better.
September 2025
Ryan helped me trade in my phone and has helped my family as well in the past. He was very thorough with educating us on the options for the upgrade. I felt like he took the extra time to make it a good experience and overall an easy process!
