What's up with Verizon and the lack of customer service? At least the rep at the Woodbridge VA location told me it would be a 90 minute wait. I left went to Costco and bought a new phone in LESS than 30 minutes!
November 2023
I am giving this two stars because my last experience was not good at all. I was sitting and Almetric went by me and gave me a mean look. I was just waiting. We ended up having to use him as a salesperson and he was just quick and his lack of care was evident. I am very disappointed with the service we received.
August 2023
Needed assistance in transferring a number with customer service, although it is still process and tbd. Sway was extremely helpful in guiding and communicating w customer service about my issues. I’m not sure why the stores are against having chairs/stools for customers