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“⭐️⭐️⭐️⭐️⭐️
I had an absolutely overwhelming and emotional experience recently, and I can't thank the team at the T-Mobile store in Airway Heights enough—especially Nate.
I came into the store in complete distress, in tears, and having what I can only describe as a full-on mental breakdown. My phone had locked me out entirely—I couldn’t access anything: my emails, Samsung account, or even my bank account. I felt helpless.
From the moment I walked in, even though the store was packed, a very sweet young woman (it was her first day!) saw I was clearly upset. She kindly listened to what I could explain through my tears and reassured me that Nate would take care of me. She even sat with me and tried to calm me down while I waited. Her kindness meant so much in that moment.
Then Nate stepped in—and truly went above and beyond. He worked with me patiently to come up with a solution, using an old device I had to help recover data, reset passwords, and regain access to critical accounts. He even helped me reset multiple emails and walked me through bank account recovery. I honestly don’t know what I would have done without his help.
What amazed me even more was that Nate was doing all of this while juggling multiple customers—selling devices, troubleshooting issues, and still giving everyone his full attention. Despite the chaos, he stayed calm, professional, and compassionate. He even gave me his contact info in case I needed help after hours, which was incredibly thoughtful.
Thanks to Nate, my phone is now working again, and I have access to all of my accounts. I left the store not only with my tech issues solved but with a heart full of gratitude.
T-Mobile, you are lucky to have employees like Nate and that kind young woman. They truly saved me that day.”
9AM - 7PM
2631 1st St, Cheney
Mobile Phones
“I went in today to get the Verizon internet and Rob was so helpful, he answered any questions I had, he was so patient and kind!! I love the Cheney Verizon store, all the employees are always helpful and willing to help!!”
10AM - 7PM
2820 1st St, Cheney
Mobile Phones
“Sam was THEE best help! He was kind, patient, understood all my needs when I came in so close to the store closing and I was able to get everything taken care of. STELLAR EMPLOYEE!”
10AM - 8PM
2742 1st St, Cheney
Mobile Phones
“Excellent service! Staff was knowledgeable and friendly. I went in to switch back to T-Mobile - they made the process easy. Thank you for the help! Michael was awesome!”
“Willow was amazing. Getting my number transferred to a new account turned out to be quite the challenge. Willow demonstrated solid professionalism, patience, and the tenacity to work through each possible solution until she made it work.”
Mobile Phones
Mobile Phones
Mobile Phones
“Laurie is lying I was there that day and the rep explained to her 3 times that charger wasnt included and suggested getting a new one but didn't have too. This store is amazing”