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“Honestly the best, most dedicated customer service I've ever seen from Verizon-- and I've had Verizon since 2004. I had some serious issues with my calls/texts after a plan switchover mid-cycle. I went on countless chats and calls with zero real help. I went in this morning and Sojiah did his best, but didn't really have a solution either. So I went home, and then suddenly I couldn't even connect a call *to* Verizon's tech support. I went back and Sojiah called FOR me. Not only was he on the phone for about an hour, but he handled four other customers by himself jumping on and off hold for me. One customer was unreasonable and irate, and Sojiah still remained calm, professional, and helped them. When the call for me was getting nowhere he went to bat for me and demanded the call be escalated. He called them for me again, and helped someone else while I talked to the tech. My issue was fortunately resolved, and I really do NOT think it would have been if not for his help!”
10AM - 8PM
105 E Mission Ave Suite B, Spokane
Mobile Phones
“Called and asked about WiFi options and the process this morning. I drove to the store and they helped me immediately. Definitely the fastest and best service! The guys answered all my questions and I was in and out in 15ish minutes.”
“The passcode on my wife's phone quit working, we took it into T-Mobile in a panic. We were so lucky to have Lexie help us. With great patience and determination she somehow got it working again, she was amazing! We can't thank her enough! I would recommend this particular T-Mobile authorized retailer to anyone”
“Dominik is the person you want helping you at the S. Hill location in Spokane. He's patient and kind and walks you threw the issues you're having. You'll leave feeling well taken care of. Thank you, Dominik!”
“Came in cause my phone was giving me issues and just wouldn’t operate properly I was actually upset and thinking about canceling my service when I met Charlie not only did he walk me through everything and fix my issues the way he went above and beyond retained me a customer and I decided to stay with verizon when I’m due for my upgrades I’m definitely coming back and seeing Charlie Zahir”
“Amazing work he did a great job on all 3 of the phones I brought him saved me money by not having to buy new phones very good prices for the quality work he does way better then the guy in the mall that's forsure thanks again”
“This place is great they even got a awesome dude there who can speak French, he was able to help out my friend from the Sénégal who doesn't speak good English, get him service and a phone promotion. Good man. Would recommande”
“Kile was kind, helpful, knowledgeable, professional, he explains so much about the phone I purchased that he made the experience very positive. I am happy I stopped at this AT&T store and that Kile was who helped me. Thank you Kile.”
“Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.”
“I went to Verizon to connect my watch to my plan and I worked with two amazing team members who were helpful and very transparent by 10 out of 10. Recommend the location at the Northtown mall.”
“My deaf daughter needed a new phone and we chose one phone then changed our mind for a better phone half way through the the process of set-up, Damon was very patient and understanding with us. He was great! I dont think improvement is neccessary, except maybe to offer a bottle of water while waiting through the process of set-up? Even though the store had air conditioning, it was really hot outside before we arrived.”
“Outstanding customer service from Emily.
Today Emily went above and beyond and navigated a very stressful situation with Verizon with grace. This is the only location I use. Thank you Emily!”
“Definitely the first time I have ever gone into a phone store and gotten great customer service Kenden was very helpful and prompt on getting me switched over to AT&T from T-Mobile and by helping my husband set up an appointment with the mobile repair service to get his screen fixed. Definitely a 10/10 we will continue to come to this store even though it’s a 45 minute drive from our home. Thank you kenden for your amazing customer service.”
10AM - 8PM
4808 E Sprague Ave Ste 200, Spokane
Mobile Phones
“Alex accomplished a small miracle for me. I spent 45 minutes and 2 call backs after spending 20 minutes online trying to make a purchase. Alex had it done in less than 5 minutes. My hero for today!”
“thanks so very for your support today i really needed to see it and it made my heart so much more than it should be but thank youuu for being there and being a great person to be around you guys so thank youuu so very kind to us all for the love you all so very many more to”
11AM - 8PM
4750 N Division St #1160, Spokane
Mobile Phones
“Carter was more then amazing and great employee his customer service is beyond exceptional ? he also helped my friend as well. Great employee best interaction ive had coming in to pay the bill”
“Jesse was amazing. Honestly everyone in the store was. He worked his hardest to get me best deal. He was super kind and patient with my multitude of questions. Absolutely rad!”
“Paul and Braden are the best! They helped me with a good plan, these two go above and beyond. Great attitude, great service, and my experience with them was nothing but the best. Thank you!!”
“Went in today to upgrade both my and my wife's phones. Everybody was busy with customers when we walked in, but Aaliyah met us within a few minutes and got us started on upgrading our phones through the T Life app. She then took the time to get our phones swapped over, all while multitasking to keep her coworkers on track with their customers. She apologized more than once for multitasking, but was never actually unavailable to answer questions or address whatever weirdness came up while our oooolllld phones transferred. We were both very happy with the service provided, and the new phones.”
“I was heading into town and was going to be arriving right at 7 when they closed and only had to drop off my trade in phone. I called and Sam answered and told me he would let me in when I arrived and no worries if it was a few after 7. Well I apparently called the wrong store because I went to the one by Fred Meyers and got it turn in. About 15 after 7 poor Sam called to see if I’d still be stopping by to do the trade in. I apologized profusely and Sam was completely understanding. although I didn’t do my actual business here, Sam was great by staying late and I’d definitely recommend! Awesome customer service!”
“First of all, I have never in my life went to ANY business and be treated this AMAZING! The customer service displayed by the manager Tasha Maria was hands down the best I've experienced thus far. Not only did she and the others treat me the way a customer should be treated, but they also treated me like family. Helping me out to make sure I could get a nice new phone, charging my old phone and helped me set up my new phone. All the while just talking and actually enjoying the experience. I was a Verizon customer my whole life and now, I wish I would have made the switch sooner. Spokane, if you want an amazing experience with friendly people who actually care about the customer, this cricket wireless store is the place to go. This is my new and only one stop shop for my cell phone needs and I highly recommend you make it yours!”
“Tristan was wonderful! He was attentive, knowledgeable and personable. In addition he was very helpful with my new phone purchase and trade in. Thank you Tristan!”
“By far the best Cricket retailer in Spokane. It's not the closest to my house, but it's worth the drive. I really appreciate the sincere service and helpfulness. No high-pressure upsells. Just helping me solve my problems. I'll be back.”
“GREAT service by Holly at WeConnect. She was knowledgeable, patient, helpful, and kind. The store offered many different options for a new phone and immediate service. Highly recommended”
“Mike was very helpful, patient, and polite. He looked up the information to use the current deal for what we needed. We are very pleased with the service we got today!”
“Levy was the best and he saved me from my crooked phone company that’s was changing me an arm and leg now my two phones and internet is just $145 a month with autopay”
“Nathan was so helpful today. He sorted out the difficulty I was having and took care of it. He is pleasant to work with and has a natural, friendly way. He is a great asset to the store.”
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“I can highly recommend this company. I've used them for phone, computer, and even watch battery repair or replacement. Jaime was courteous and knowledge. My repairs have always been done quickly and professionally.”