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“5 stars to Josiah! who was so helpful when I came in to his store with my phone that did not have service for days. After spending roughly 7 hours, close to 2 hours every day, talking to Verizon representatives over the phone trying to make my device work still my device did not have service. I showed up to Josiah's store and he kindly, friendly, chatty and patiently worked on my phone for about 30 minutes using all his technical skills, then even more technical skills he figured it out and put my phone to work. He definitely was a blessing to me!”
“I have been here a couple of times and I’ve had great assistance! Megan is kind caring and takes time to find out what we really need and help us out quickly.”
“Sonny and Catarina these two women have worked hard and have been very helpful to make my experience plesent. Sonny goes above and beyond with every customer that I have seen”
“Dominik is the person you want helping you at the S. Hill location in Spokane. He's patient and kind and walks you threw the issues you're having. You'll leave feeling well taken care of. Thank you, Dominik!”
“Amazing work he did a great job on all 3 of the phones I brought him saved me money by not having to buy new phones very good prices for the quality work he does way better then the guy in the mall that's forsure thanks again”
10AM - 8PM
707 West Main Avenue # A4, Spokane
Mobile Phones
“Lilly is awesome. She was able to do a thousand times more than what others were able to do and I'm very satisfied with the work that she did it was very fast efficient and she was very nice during the whole process I recommend that anybody looking for whole internet on check her out thank you”
10AM - 8PM
105 E Mission Ave Suite B, Spokane
Mobile Phones
“Called and asked about WiFi options and the process this morning. I drove to the store and they helped me immediately. Definitely the fastest and best service! The guys answered all my questions and I was in and out in 15ish minutes.”
“Keith was awesome! He was extremely polite, professional, attentive, knowledgeable, patient, helpful and caring. He went above and beyond to to resolve my phone glitch. He even showed me the great value by getting a new phone at an extremely affordable price. He also convinced me to switch my internet from Xfinity to AT&T which saved me so much money than before by bundling my AT&T Phone and internet service.
Brian, the other conscientious agent helped me so much too, by switching all the information from my old phone a Samsung 21 to the new Samsung 25 FE. He was very thorough, knowledgeable patient, efficient, and kind. He made sure I was satisfied with all the changes.
The following day I had more questions and I spoke to Nick who reassured me not to worry and when I went back to the store Patrick was very patient, efficient, knowledgeable and helpful in resolving my concerns. I'm very Happy with the Excellent Customer Service that Keith, Brian, Patrick, and Nick provided. I felt valued as a customer.
I'm thrilled that such a reliable and trustworthy company like AT&T provides such a wonderful option to bundle my internet and phone service ar such an affordable cost.”
“Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.”
“Great customer service! After being ignored for over 15 minutes as if we were ghosts by ATT employees we left and went to Verizon. The young man immediately greeted us even though he was alone and already with a customer. He was alone and quite a few people came in and he acknowledged all of them.”
“I cannot express enough how amazing and helpful the staff at sunset was! They truly went above and beyond, and all three worked together to give us the best experience. I also really need to give a shout out to the previous manager of the sunset location, Angela. If it wasn’t for her consistently being helpful, patient, and brilliant- we would have never stepped foot in the store in the first place. Keep it up sunset, and THANK YOU Angela for ALWAYS patiently and efficiently answering all of my questions!”
“Definitely the first time I have ever gone into a phone store and gotten great customer service Kenden was very helpful and prompt on getting me switched over to AT&T from T-Mobile and by helping my husband set up an appointment with the mobile repair service to get his screen fixed. Definitely a 10/10 we will continue to come to this store even though it’s a 45 minute drive from our home. Thank you kenden for your amazing customer service.”
“My deaf daughter needed a new phone and we chose one phone then changed our mind for a better phone half way through the the process of set-up, Damon was very patient and understanding with us. He was great! I dont think improvement is neccessary, except maybe to offer a bottle of water while waiting through the process of set-up? Even though the store had air conditioning, it was really hot outside before we arrived.”
10AM - 8PM
4808 E Sprague Ave Ste 200, Spokane
Mobile Phones
“Amazing is an understatement! Dylan helped me today and you can't get better service, care, knowledge, patience, kindness, eagerness to help. He is filled with so much understanding for tech challenged people (me). If you have cell phone or computer questions/needs - go see him ASAP .I am very thankful for him helping ease my worries and guiding me slowly in a way I could not have done myself. I promise if you have a complex problem, he is your guy! If he doesn't know the answer right off, he is talented enough to find an answer quickly. If you need to buy a phone, go see him and you won't be disappointed.”
“thanks so very for your support today i really needed to see it and it made my heart so much more than it should be but thank youuu for being there and being a great person to be around you guys so thank youuu so very kind to us all for the love you all so very many more to”
11AM - 7PM
4750 N Division St #1160, Spokane
Mobile Phones
“Tyrese and Seth helped me out with a problem and they were amazing and I couldn’t be more pleased with the outcome would recommend to go see these guys at north town they are the best”
“Ben was more welcoming than I thought possible, helped me answer every single question and begin the setup on my new phone, switching numbers around and helping me get the best home internet I could get with T-Mobile! He was awesome and gave me something to smile about, still does when I think of that encounter!
Bonnie helped me on a separate occasion, but spent probably 2-3 hours in the store assisting with loopholes to get phones for myself and one for my kiddo. Helped with much more than that, but most of all kept a silly light conversation through the time I was there, chatting about the fruit of the loom cornucopia while we waited for my very slow phone to start up.
An extremely professional and amazing store, with a wonderful team, the experience store has my business from now on, I will drive across town if I have to get a new screen saver!”
“I was heading into town and was going to be arriving right at 7 when they closed and only had to drop off my trade in phone. I called and Sam answered and told me he would let me in when I arrived and no worries if it was a few after 7. Well I apparently called the wrong store because I went to the one by Fred Meyers and got it turn in. About 15 after 7 poor Sam called to see if I’d still be stopping by to do the trade in. I apologized profusely and Sam was completely understanding. although I didn’t do my actual business here, Sam was great by staying late and I’d definitely recommend! Awesome customer service!”
“My favorite cell phone store.
Hollie is amazing 😍 and very knowledgeable. She is always so helpful with advice and best affordable plans.
Taylored to each family or individual?
I believe they offer screen repair, and screen insurance?
I can not Thank Weconnect enough.”
“Although it was super busy and there was a bit of a wait time, Jordan made our experience great! He was very polite, helpful, and made our experience fun!
Cody was very knowledgeable and helpful as well”
“After being with T-Mobile for years, they decided to take us off our plan and move us to a “newer” plan. This plan was NOT only more expensive, but came with limited benefits. I had the opportunity to visit this location where Ethan did his thing & took care of me. He had the patience to work with me past closing hours just to get me home with my new service. He went above and beyond. As a new customer, the experience at this location was unmatched. Thank you, Ethan! :)”
“I went to get my phone replaced while traveling and Gabriel helped me out and he was incredible! He was able to get me set up, give me a great deal, and help with the issues I had.”
“Alex was amazing! I showed up pretty early along with a few other customers and he was attentive to everyone who walked in. He explained all the deals currently available & helped me get a new phone as well as setting up an account with Verizon. He made the whole process feel smooth & I got the last sage green phone *evil laugh* 10/10”
“Coleson is the best rep in spkn Washington, he is at bus plaza now .
Ty
The other stores seem worse n the new staff at other stores are harder to understand .
Ty sir
U r why I'm still with metro.
Thank you, Coleson.”
“Found everything I needed for my camp trip and the lady who helped me was incredibly nice and considerate. I came in through the "outdoor/garden" doors and she let me know that those doors get locked up at 7p. I found what I needed right before 7 and she checked me out, was extremely polite and I thanked her again for letting me know about the doors locking otherwise I would have had to go all the way to the other side of the store to get out then walk back to my car.”
“Paul, if that's who the assistant manager is, was very helpful, but the other guy who works there, kind of older with glasses, (I think) his name was Aaron, was the best!!!! He 1000% knows what he's doing and isn't shy about making that known when needed. I was having a port limbo situation and he sat on hold for probably 30 minutes for me and stayed joking the whole time. He isn't just trying to get a commission off you which means a lot in that industry!!! He actually has HUMILITY!”
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“I can highly recommend this company. I've used them for phone, computer, and even watch battery repair or replacement. Jaime was courteous and knowledge. My repairs have always been done quickly and professionally.”