Verizon stores are known for their excellent customer service and helpful staff. Customers often praise the knowledgeable and friendly employees who are patient and willing to answer all questions. Many reviews highlight the helpfulness of team members like Rob, Austin, Ethan, Marco, and Joe, who go above and beyond to assist with various needs such as switching devices, recovering data, or resolving billing issues. The staff is appreciated for their cheerful attitude and ability to provide clear, informative support, making the shopping experience positive and stress-free. Customers also mention that the stores offer a good selection of the latest phones and often have promotions like rebates and waived fees for credit card users. Overall, Verizon locations receive high marks for their caring, knowledgeable employees and their commitment to helping customers find the best solutions for their needs.
Eugene was excellent to work with. He was extremely helpful. Got me the best deal possible & fixed my phone when I thought it was broken forever. I highly recommend this Cheney store Location. They are great to work with & more helpful than any other Verizon store I have ever been in.
August 2026
Jayden was very helpful. She was letting my husband know and the iPhone 13 promotion ending in in a few days. Since we came in right before closing, she was helping him and another person. I didn’t want to add phone upgrade to her right at closing. She was very professional and really great.
July 2026
Jaden is the best customer service person I have ever dealt with in 75 years. Highly recommend her
