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“Let me tell you... wow!! This girl is sharp! Abigail completely turned my experience around.
I’ve been dealing with a frustrating billing issue for almost a year, still being charged for two phones that were supposed to be free under a promotion. I contacted customer service multiple times and visited the store repeatedly, spending hours trying to get answers and a resolution. Each time, I worked with managers—not regular staff—and none of them were able to even give me a clear answer as to why I was being charged, or resolve the issue.
Abigail got straight to the point and focused on the issue immediately. In less than 20 minutes, she figured out the root cause—something no one else had been able to do despite all the time I had already spent trying to resolve it. She clearly explained the reason and took ownership right away, letting me know she would escalate it and handle it from here.
After hours of getting nowhere, Abigail accomplished more in 20 minutes than multiple managers combined. Her knowledge, efficiency, and willingness to take responsibility really stood out.
She absolutely deserves recognition for her work - whether that’s a raise or advancement. Employees like her make a huge difference not just in customer experience, but in helping the company resolve and handle difficult issues with ease. She is the kind of employee employers dream to have!
I only wanna see her next time I'm in, for sure
Thanks Abigail”
“Highly recommend this store and specifically LOGAN! He helped us add a few lines to our family plan and was completely transparent about every charge and fee and what he would do or not do whether it was at his benefit or not. Typically I leave phone stores feeling ripped off or unhappy and I left knowing what my new bill would be and have loved my new phone and watch. He also got us started with new Verizon internet that had perks that dropped some of our other bills enough to cover the new phone, watch and lines we added. I will add that he reached out about a week later to check that everything was working properly for us too. GREAT customer service!”
“Got a chance to work with three amazing guys there who paved the way, and made it easy to switch. I decided to get a tablet, a new phone, and internet. Definitely saving enough to justify the switch in providers, with no reduction in anything!”
“What I thought was ruined, was completely repaired like new. Thoughtful, helpful and patient. Also bought the front and back protection at a reasonable price also
Thank you guys ??”
“I rushed to this location right when I got off work and got there literally 5 minutes before they closed, and I felt terrible. But I walked in, nearly crying out of frustration, and was SO kindly greeted by Zuko! He was so nice, kind, understanding, and helpful! I apologized repeatedly about coming in so close to closing time and he understood where I was coming from and assured me it was okay. ON TOP of the GREAT customer service he literally fixed my sons phone by 7:02pm. Within MINUTES he fixed the issue I was dealing with all day. I am still so grateful that he was there today because I was in the verge of tears and he helped, joked, made me feel better, and was genuinely a kind person. 10/10 would recommend this location because of Zuko. Give that man a raise or a promotion.”
“Adam G. did an amazing job handling a complex situation. He was very professional and helpful. I appreciate his great customer service and making sure we had a good experience.”
“Not going to lie,..came in to check on account and ended up getting a new phone. The people that helped me Payton and Florian customer service agents were absolutely awesome!! Thanks for your help!!!”
“We came in today to get a sim card switch and expected to have to pay extra money. Jarred took the time to not only give us the best possible price and deal on their services, but was also super patient with my husband's multiple and kind of nitpicking questions.”
“Grace (manager) was the highlight of my week! I had had the WORST experience with AT&T on line and I went into her store and she was so kind, knowledgeable, calm, validating and just handled my every concern and because of her, I will stay an AT&T customer. Shelly Coe”
“Nichola delivered a very friendly and welcoming customer service. She showed attention to detail, she was empathetic and respectful. Nichola was always actively listening to my questions and concerns and she responded promptly.”
“My family and I had a great experience with Alex! Please ask for him when you visit. He is very knowledgeable and patient! He wrote out my plan choices on paper so I could make the best decision, answered all of my questions, and stayed over an hour past closure to ensure my plan was set up and two new phones were working properly! Talk about dedication! Thank you, Alex!”
“I had a fantastic experience at this AT&T location! The staff was super knowledgeable and took the time to answer all my questions about my plan and devices. It's always nice when you feel valued as a customer!”
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“Just wanted to give a huge shout-out to Jordan, the sales associate who helped me yesterday at AT&T. He provided absolutely phenomenal service. I was thoroughly impressed by his professionalism and deep knowledge of every device. Hands down, one of the most pleasant and seamless experiences I’ve ever had in a cellular store.
I highly recommend the AT&T location at Division and 122nd in Portland, Oregon—you won’t be disappointed. Be sure to ask for Jordan. He’s easily the most knowledgeable and friendly cellular associate I’ve worked with.”