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“Let me tell you... wow!! This girl is sharp! Abigail completely turned my experience around.
I’ve been dealing with a frustrating billing issue for almost a year, still being charged for two phones that were supposed to be free under a promotion. I contacted customer service multiple times and visited the store repeatedly, spending hours trying to get answers and a resolution. Each time, I worked with managers—not regular staff—and none of them were able to even give me a clear answer as to why I was being charged, or resolve the issue.
Abigail got straight to the point and focused on the issue immediately. In less than 20 minutes, she figured out the root cause—something no one else had been able to do despite all the time I had already spent trying to resolve it. She clearly explained the reason and took ownership right away, letting me know she would escalate it and handle it from here.
After hours of getting nowhere, Abigail accomplished more in 20 minutes than multiple managers combined. Her knowledge, efficiency, and willingness to take responsibility really stood out.
She absolutely deserves recognition for her work - whether that’s a raise or advancement. Employees like her make a huge difference not just in customer experience, but in helping the company resolve and handle difficult issues with ease. She is the kind of employee employers dream to have!
I only wanna see her next time I'm in, for sure
Thanks Abigail”
“Riley & Sakari provided exceptional service. They helped me get the best possible price, were enjoyable to work with, and were very knowledgeable. They answered all of my questions (there were many) & made the entire process as quick & painless as possible. Highly recommend coming to this store. The entire team was a treat to work with.”
“This is the only Cricket I go to There service is the best and These gentlemen are The Definition of Phone Gods ! Thank you to Nick and Mario! You work so hard you are truly Super Stars!”
“What I thought was ruined, was completely repaired like new. Thoughtful, helpful and patient. Also bought the front and back protection at a reasonable price also
Thank you guys ??”
“Adam G. did an amazing job handling a complex situation. He was very professional and helpful. I appreciate his great customer service and making sure we had a good experience.”
“Everyone was very helpful and knowledgeable. I switched from Verizon and they made it so quick and easy. I am saving a lot of money on my new plan, and my coverage area is better than Verizon.”
“Such a wonderful experience, I'd recommend working with Zuko at the Andresen store in Vancouver WA to buy your phone. He was very knowledgeable and has such a great personality, his customer service skills are extraordinary.”
“Patrick W helped me get a new plan and phones for my daughter and I. He made the whole process fun and enjoyable. So much so I sent my parents to him and he has helped them with some issues on their account and have a plan for new phones in the near future. Will be coming back to him for any future needs.”
“Talena spent a lot of time making sure I had everything I needed for switching from iOS to Android. The store was not super busy (read: overstimulating) like some others I've been in. Super friendly and knowledgeable staff all around.”
“Selene did absolutely amazing! She provided a ton of options for my dad and I, she stayed late in order to help us, she pulled options from the back stock. 10/10 service I will be coming back to this location always and requesting her help.”
“I stopped by the AT&T store yesterday and had a great experience. Not busy at all for Saturday afternoon. The staff member who helped me was patient, knowledgeable, and made sure everything was set up correctly before I left. They open until 7pm which is great. I left feeling really satisfied with the service — thank you!”
“Garrett was fantastic! Super friendly knowledgeable and made it really easy for me to not only switch my Wi-Fi, but I ended up getting a new phone so overall great experience. I’ve always been a huge fan of the type of service I get with Verizon.”
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“I've been at this store several times in the past couple of years, and each time, the associates were super helpful. I was in and out pretty fast every time!”