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“Fast, kind and efficient staff at this location. Very helpful with tons of good tips for customers. I would recommend this place to anyone, especially if you are dealing with something valuable.”
“Huge shoutout to Manny and Aurelia! They were extremely friendly and helpful!
Made our visit smooth and efficient. No issues, highly recommend this location for any of your shipping needs.”
“If it’s busy or not, you’re always in and out super fast. Whoever is working, is always so helpful and very kind. Even when I ran into issues with codes, not scanning, or other things… The people there has been wildly helpful. The location is also great and super convenient.”
“After being turned down by another UPS store, the customer service rep at this store was so polite and helpful. We got our label printed. Thank you so much for your great customer service.”
“Only saw 1 handicap parking space at this strip mall and it was 11 spots away from the door. The entrance does not have automatic openers so another customer has to open and hold the door for anyone with difficulty walking or opening heavy doors. The shop was very crowded with people waiting for services at 1pm on a Saturday. There are a few chairs but more people than seats. Came here for fingerprinting because it's 1 of only a few places who do this on Saturdays. They sell packing/shipping supplies, have mailboxes, and ship UPS, FedEx, DHL, and UPS. Understaffed but staff was quick, nice, and professional.”
“The BEST fedex experience. I was shipping tv and other stuff, one near the crossroads quoted me 2.5x HIGHER the price and was so unhelpful. Thankfully we went to this place, not only were they 100000x more professional and nice…they took care of so much and helped me with process and was 2.5x less cheaper!!!!!! AMAZING”
“Sasha was so helpful and attentive. I was with my 9 month old (struggling) to figure out my returning items. She took time to help me figure out while helping the other customers. I did not feel rushed or forgotten about. Very great experience and I wanted her to get some recognition!”
“I have no clue how this place got any bad reviews!?! I've been using them daily for 8 solid yrs& i have literally known every single employee during those yrs. They go WAY above and beyond for me and always have... Of course, I'm super friendly to them and I speak to them like human beings, but I've witnessed ppl be heinously rude to them. They never lost their temper with the rude customers, either. I did, however. These ppl are saints. If I'm shipping something important, i ONLY trust UPS Factoria. It's always on time, they never have ever lost a pkg of mine. I mean, they treat me like family. That's why I spend the money on a box there. Are they the very cheapest place in the world? No, but you get what you pay for in the mail world. How important is your stuff to you? Mine's important so it's nothing less than UPS Factorja for me. Always the best. Id give this place and every employess 10 stars and a vacation if I could. Use them. You won't regret it.”
“Had them ship a small fragile item (engine control unit) and pack it for me. Took all of 3 minutes. The price I paid ($40 altogether including shipping) was worth not looking for the bubble wrap tape and box that they included and there was no line. Time saved was worth the price in my opinion.”
“This location has THE BEST service for any printing/ shipping location in the area. They have reasonable prices and go above and beyond to make sure the customer is satisfied with the product. From shipping, to passport photos, to printing, we have had a great experience every time.”
“Just had a fantastic experience with USPS worker Steve while applying for my child’s passport. In and out in 15 minutes! Steve was super knowledgeable, efficient, and friendly—a true gem amidst the usual horror stories you hear about passport services. Hope USPS recognizes his excellence and uses his approach to train agents across other locations.”
“Came in for a change of address because I wasn’t able to online. Was told I had to go to another site, which is fine, but the employee there (didn’t catch his name unfortunately) came out to direct me how to get there by bus, and was very friendly overall. He complimented my socks too which did in fact make my day. I’m sure he deals with plenty of angry people who are upset they have to go somewhere else, but he still went out of his way to be kind and helpful.”
“Ayaka helped us alot sending a package to canada, it was a long process and she was really helpful and the crazy part is that she is in training, amazing service! Keep it up”
“My go to UPS store for all packages, notary work, passport photos and international and domestic shipping.
Mr and Mrs K are some of the nicest and hardest working UPS owners that I have met. Courteous and friendly and very knowledgeable. Service and solutions oriented and open 7 days a week.”
“The staff were very helpful, especially Yousuf. He explained everything and helped me set up my request. Everything was done on time and looks great. Easy process and excellent service!”
“After reading a few negative reviews of this USPO at Crossroads, I had to wonder if it’s the same location I’ve been to. I have nothing but praise for the professional and kind service I’ve experienced with the staff. I suspect there are a few customers who feel entitled and unfortunately put the blame on the staff of this USPO. One should go to their post office with packages labeled, wrapped, and taped before handling to the counter person.”
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“Big shoutout to Mike at this post office! We had gone to another location where they couldn’t process our international address change request, but Mike knew exactly what to do. He was professional, patient, and made the whole process so easy. Really appreciate his help and excellent service!”