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“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”
“They give fast and convenient service, always greeting, serving friendly and respectful. Giving full information about receiving and for return service to them and other company too.”
“I cannot thank you enough for the 4 crates we bought and had delivered to Helena MT. The fit was perfect, the quality excellent, and the 1-week turnaround amazing. We used them to ship 4 nearly full 48u racks from Helena MT to Bend OR, and then empty racks back to Helena unharmed. The job went very well.
I would especially like to thank both KJ and DebbieAnn for all their help in making this project 100% successful.”
“I always ship my things out of this UPS Store. The staff is always friendly. The lines are seldom long, and if they are, they move fast. Highly recommend this UPS Store location!”
“These folks are the best! Special shout out to Justin who has always been a great contact to work with. Crate Tech consistently provides quality work and service and are one of our favorite companies to work with across the country. Thanks again for taking such good care of our items!”
“Anthony in the Copy & Print Center was great to work with. He was able to help me out with getting blue print drawings for a job that I need for the evening.”
“Been here a couple dozen times over the years on business and they are great. One time here, I almost fell on my behind trying to pull some cargo out the back of my van. Funny stuff. Did the whole standind falling backward with arms flailing like a chupacabra during rut. Good people here.”
“Renton Landing Staples Printing staff are amazing. Always helpful, friendly, recognize customers by name. I used their UPS shipping today for Christmas package going 3000 miles away. Its fast, easy and price is comparable to UPS direct but didnt have to drive 20 minutes!
I ship everything I can thru Staples.”
“I had an outstanding experience with DHL at SeaTac, thanks to the exceptional service provided by Yvonne. She was incredibly helpful and I truly valued her recommendations. Her friendly demeanor and approachable nature made the entire process feel welcoming and stress-free. The service was smooth and efficient from start to finish. I highly recommend this location for their top-notch customer service!
Thank you, Yvonne, for making my experience so positive. Keep doing what you do. :) I will definitely be returning for my shipping needs. I also appreciated the location—it’s quiet and serene, making the whole experience even better.”
“Paul has great customer service skills he is a jolly fellow. The space could be tight to get in. The parking is limited for larger rig best bet would be on the street at the shipper and receiving rear side of the builing. Please note it's a $$ 250 fine for parking in Auburn street, night time it's fine cause the parking enforcement are sleeping. There's a truck stop near by 6 miles south on 167 which charges 25/day for parking, there's also a fuel stop at hwy 18 (76 fuel stop) ; only fuel no parking. Plenty of food nearby walking distance 1 mile and a small local casino, banks, Lowe's etc..”
“Experience was a lot better than I thought it would be. Maria was exceptional and empathetic to our (my fiancé and I) anxiety about shipping our dog across the pacific to the CNMI. Wait times may be long so expect that, but as far as I experienced and saw with others, the service is great. They have a good team in the front.”
“In and out within two hours. Truck enterance is at SW Front St. Park on the left when you enter the gate then walk all the way to Door 1 where is the Shipping Recieving Office at. You must have steel toe shoes, safety vest on while you’re in the facility.”
“I'm an employee here at air sea America Inc if you want to get something for your camping needs or in home furnishings go to Amazon or any other sites like it and search for dynasty fireplaces or outland living and find the product of your desire”
“I use Navis Pack n Ship for receiving my business shipments. Ive been using them for over a year now. They are awesome! Front office is always kind and on top of the things and the guys in back always take care of me. Highly recommend!”
11AM - 6PM
25420 104th Ave SE Kent, Seattle
Shipping Centers
“Staples is my go-to store for all of my supply and printing needs. Friendly and knowledgeable staff, all the supplies I normally use and more. Why would I go elsewhere?”
“I absolutely love driving for this company, best job of my life so far (44) management is easy to talk to, and they are great communicators , the dock crew truly cares, the office workers are great at their jobs, and helpful.
I highly recommend this company .”
“I went and asked if they do USPS. They do not, but the guy says he'll add the packing slip in plastic bag and put on the package for me no cost so I can drop it off at the post office. I know this isn't their service but its excellent customer service. I'll be back here explicitly for my future shipping needs. Keep it up UPS!”
“My appointment was at 12:00 pm showed up at 11:30 am. They gave me a door shortly. Was loaded and paperwork in hand by 2:14 pm. Everyone was super helpful and plenty of room to back up.”
“I started coming here when I tried to go to the post office and couldn't get in the parking lot cuz it's so busy, and I found this place to be so relaxing and unstressful to get things done. They do notary, they do everything the post office does and more and the service is great. It may cost a bit more but it's so worth it, the no stress. I have and will continue to do business here!”
“Picked up a load here and had a smooth experience overall. GPS brought me straight to the location with no issues. After entry, I backed up and parked along the fence, then went to check in with my license and DOT number.
My appointment was at 3:00 PM, but I arrived early and checked in at 12:30 PM. They gave me a door with instructions not to open it. If you’re picking up a frozen load, make sure to pre-cool your reefer to -10°F, or you’ll have to wait until it reaches the desired temp. Someone will check your trailer temperature and then direct you to back into the door.
Once in position, you’re required to disconnect your trailer’s air line so they can place a lock on it. Loading started at 1:30 PM, and I was out by 2:30 PM—so they were pretty quick.
Not sure if overnight parking is allowed on-site, but I did see a few trucks parked on the street nearby.”
“Amazing people here. Great staff and a wonderful experience all around, solid team with excellent drivers with best in class service. Professional and clean. All drivers show up on time and ready. Highly recommend them to anyone out there trying to get their freight delivered in a timely and professional manner.”
“Shipped a Lexus LX from Seattle to Kona. Had to pick up in Hilo and car arrived in perfect shape. Doc workers in Hawaii were on strike (not Matson’s fault!) so had to come back for our car. The associate who helped was so attentive and understanding. It was 100% out of her hands and again, so helpful. We’re getting ready to bring the car back to seattle and will use Matson again. We’ve used them 5 times a now (Seattle to Hawaii and back between containers and vehicles) and will use again. Mahalo Matson for a good experience!”
“It's not really a public place. It's one of UPS freight docks and it won't be there much longer. The city of Tukwila is exercising eminent domain to put it's operations there.”
“I was picking up a pallet from the depot. Finding the right place to be wasn’t hard, but knowing I was in the right place was a bit of a challenge. There were clues, obvious in hindsight; after following a freight truck through the south entrance, the signs for parking hung on the other side of the chain link fence off to the right, the lack of marked parking lines, another sign for will call. I think they expect you to come in the other way and then drive around when they tell you where to go wait. Anyway, if you come in the South Entrance first, park off to the right. Go up the ramp, walk in to the warehouse follow the windows to the right and get someone’s attention through the door. Friendly service, fork lift driver was courteous and careful and we had a very friendly conversation. Thank you for the safe delivery!”
“Kin was incredibly helpful and professional. He assisted me with a heavy, damaged box that was falling apart, and handled it like a total pro. You could tell he knew exactly what he was doing — calm, confident, and efficient.
What really stood out was his attitude — respectful, kind, and genuinely focused on helping. It’s rare to meet someone who takes their work seriously and makes you feel taken care of at the same time.
People like Kin make a big difference. Truly appreciated!”
“When I went into the u p s store in federal way, two hundred and seventy second street, the associate was both kind and helpful when asked for help.Sending back a package to amazon didn't know how to do it.And he walked me right through it with no problem, really appreciated this.He made my stay there quick and easy something.I love”
11AM - 4:30PM
31811 Pacific Hwy S B, Federal Way
Shipping Centers
“I went to return some items to Amazon and at first I had selected the wrong return on the Amazon website which would have required me to supply a box and label. Unfortunately the 2 male workers were not very helpful stating that I would need to pay $8 for a box and label. I stood aside and started trying to cancel my return and redo it. I was having issues and Jessie came out from the back and was incredibly helpful. She was very patient with me helping me update the return so that I could do it for free from this location. The site was being frustrating so it took about 15 mins off and on of her assistance. She went above and beyond! I returned yesterday to do another return and Jessie helped me again. She was so incredibly positive, kind and patient. I wasn't particularly happy with the first workers my first trip because they weren't helpful, but Jessie saved the day. UPS is very lucky to have this employee at this location. She is a great asset to your company and provides exceptional customer service.”
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“I've been dropping packages off for my business in the morning and the atmosphere here is always very friendly. Today I got help from a manager named Andre and I was extremely grateful! He suggested a package pickup service for my at home business and helped me get everything set up. He was also great with my two year old who was with me at the time. Highly recommend! :)”