MountainCrest Credit Union is a financial institution that has received positive reviews from its customers. According to the reviews, the credit union offers a low interest rate on loans, particularly for car financing. Customers have praised the friendly and helpful staff, as well as the convenience of the credit union's location, with both drive-through and inside banking options available. One aspect that has been noted is the online payment process, which can incur additional fees of around $10 or more for paying online or over the phone. As a result, some customers prefer to make their payments in person at the credit union. The credit union's customer service has been described as excellent, with customers highlighting the prompt and pleasant interactions they have had with the staff. However, some customers have expressed frustration with the frequent phone calls they receive if they are a few days late on a payment, even if they have a history of timely payments. Overall, MountainCrest Credit Union appears to be a reliable and customer-focused financial institution, offering competitive rates and a generally positive customer experience. While the online payment process and the payment reminder system may need some improvement, the credit union's friendly staff and convenient location have made it a recommended choice for many customers.
Really nice anytime I’ve been in person but really rude anytime I’ve talked to them over the phone. This is been a consistent thing for 4 years +
November 2022
Friendliest tellers around north Everett. Great bank, I use them because of the credit union network, my bank is pretty far from home so I can go there like its my normal bank
May 2019
They are the sweetest - they always explain things, don't rush, and are nice to my little puppy. I give 4 stars and not 5 because the website is a little tough to use. They fix that up, make it easier for me to pay online, and I will change that rating to a 5!
