31858 Pacific Hwy S, Federal Way WA 98003
“My husband and my grandpa's favorite favorite favorite favorite place 10 out of 10 definitely recommend especially because of their low low prices like it's just crazy how they have much better prices than Lowe's and Home Depot.”
35419 21st Avenue Southwest, Federal Way WA 98023
“My husband had a key made, and left mail showing our address at the store by accident. An employee delivered it back to us! I wish I could give 5+++. Amazing customer service! Thank you so much for going out of your way!”
35425 Enchanted Pkwy S, Federal Way WA 98003
“I will be doing all my paint color work at Lowe's from now on. I was helped by Mie in the paint department. She was exceptionally friendly, knowledgeable with paint colors, and helpful in showing me samples. Mie explained the color and swatch differences between Sherwin-Williams and Valspar. She helped me choose samples based on pictures and descriptions of what I was looking for. She also explained customized options for different paints. I had been to Sherwin-Williams paint store also. I had more personalized service, deeper knowledge of colors, and more follow through with Mie than the Sherwin-Williams store.”
1715 S 352nd St, Federal Way WA 98003
“Such great customer service! whenever I had an issue, Home Depot’s customer service would genuinely show effort to find a resolution. Recently, I had an issue and a question that their customer team couldn’t find in the moment, but said they would follow up. Andrew went out of his way and called me and found a resolution for me days later. The issue wasn’t big at all, but the fact he showed that much effort and followed through said a lot about him and his team. I didn’t want this to be overlooked. Thanks Andrew! Will be coming back to Home Depot for all my business in the future!”
1715 South 352nd Street, Federal Way WA 98003
“Make sure you check on who's doing the work and stay involved in whatever home Depot touches not saying it's going to be a bad job but the more you're involve the more the worker feels that they are going to be checked up on and want to do a good job no cut corners and I saw that follow through just words of advice.”
1715 South 352nd Street, Federal Way WA 98003
“Needed a carpet cleaner vacuum that can clean my carpet and also pull up pet accidents from being sick. Eduardo was knowledgeable and helpful in all aspects! Thank you!!!”
35425 Enchanted Pkwy S, Federal Way WA 98003
“Please pass on our thanks to Brittany at the Federal Way store for personally checking the back for the fridge we ordered at a different store and help move up our delivery date so we would not be without a refrigerator for another week. She solved a problem that was not hers and saved the day (and sale). Kudos!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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