“Dan at the Pro Desk is a wizard! I’m on the tail end of building a house and he has been working with me since 2024 on the build, getting me amazing prices on everything from lumber, to siding, to flooring, to rock veneer, paint, hardware, cabinetry….the list is long. He deserves a raise or promotion!
Granted, I’m getting a contractor discount, but I couldn’t find better prices at wholesale suppliers. Maybe I was just lucking out on sales and timing.
I’ll give shoutouts to Monique (also at the desk) and Richard in plumbing. Richard, in particular, has been phenomenal. Tell him what you want to do and he’ll make it happen.
Deliveries have also been a breeze.
For a “box store” they really have exceptional customer service and pricing. Couldn’t recommend them more.”
“A lot of clutter in the store. I know they have a lot of products and limited space but sometimes it's just difficult to get around everything. However the customer service staff this morning was amazeballs.”
“We came to buy a TV and couldn't fit it in the car we came with LOL. The employees were very nice about trying to fit it in (and very cautiously!) and then ultimately waiting for us to bring another car that did fit the box. They were very caring about making sure the TV would not be damaged.”
6:00 AM - 10:00 PM
35425 Enchanted Pkwy S, Federal Way
Appliances
“Please pass on our thanks to Brittany at the Federal Way store for personally checking the back for the fridge we ordered at a different store and help move up our delivery date so we would not be without a refrigerator for another week. She solved a problem that was not hers and saved the day (and sale). Kudos!”
6AM - 10PM
1715 S 352nd St, Federal Way
Appliances
“Rented a aerator and thatcher. I was told I could not use the U-Haul trailer that had already been rented. Because of some insurance issues they had in the past. After getting a manager involved and pointing out a customer loading the same equipment onto a makeshift trailer of plywood and metal frame and two little tiny tires. The manager gave his approval.”
“I like how the manager was eager and willing to help . To find what I wanted and if not to order what was wanted and still assist until the item gets here . I like businesses that really care about the customers .”