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“Usually really helpful. A couple of times I've gotten the wrong hardware or they didn't have what I specifically needed or didn't understand what I was asking for”
“By far the best customer service I've experienced in years. James was incredibly knowledgeable and helpful. I will definitely be back and would recommend Brookdale to anyone. Prices are competitive and they offer a military discount on lumber unlike the big box store down the road.”
“Handy place too have as a neighbor, Have yet to have a thing I didn’t need at a moments notice, Rilley beats big box store and close to home. Staff is friendly and knowledgeable and willing to help in anyway They can. Owner is always too happy lol great place to visit. If they just had a coffee pot so you could hang out and talk lol.”
“Always a great place for replacement tools. Excellent selection of disposable gloves and other single use tools. Definitely recommend the Inside Track membership, will save you $$ throughout the year.”
“The people there are very helpful and willing to answer any questions or guide you with what you need. They will even help you with things out to your car without even having to ask them. Between the south and Ace and the 112th St., Ace. They are the only two that I will go to even if I am near a different store.”
“I was able to rent an auger they had 2 in stock. Apparently, you can't reserve heavy machines online as it showed nothing for Sat rentals. So I just called in and they opened at 6am. Victor was very helpful gave me the run down of the machine and got me out in no time. Thank you so much, Victor!”
“Arrow lumber & harware in Orting has never let us down. After running around to the other stores and failing to find what we needed. Arrow has come thru for us. Great customer service ! And it’s nice that they have propane filling available too!”
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
“The team at the Puyallup CED have been the most professional suppliers of electrical equipment I have had the pleasure of doing business with.. Everything I have purchased there has been of the highest quality and best experience I have had.I am fortunate to have there skilled employees help me with my electrical projects.”
“Best place around to get roofing materials, and some of the best prices. Mark up front is very helpful, he's been around roofing since I started roofing 25 years ago. So he knows roofing inside and out. Allot of roofers forget about convoy, but if you don't atleast give them a call, you will never know, if you can get a better deal. So make sure, if your tired of your current supplier,call Convoy. They also have the best loaders, they will go the extra mile, to get you loaded up, it's better than most suppliers, where they hate there job, and could care less about getting your truck loaded. So is a breath of fresh air, too see that. Thank you Convoy, and all the hard workers you have”
“The person that helped was great. We wanted information to recapped our whole house. He gave us information and set up an appointment for a technician to come measure and take notes.”
6:00 AM - 10:00 PM
19911 S Prairie Rd E, Bonney Lake
Hardware Stores
“Love love love. Friendly, helpful and great prices. Check out the clearance racks of plants, indoors and out. I have many many plants that needed some tlc and my home is beautiful ?”
“Amazon is in this location. Did not shop but I saw some clearance items with ceiling fans and bird seeds and also a sign saying some plants are 50%. Always a pleasant shopping experience. Drink machine in the back and they are very helpful. Prices are a pricey for some items.”
“I have always found the staff to be helpful…but I want to give a special shoutout to Amanda in your lumber section. She helped me figure out what I needed to complete my home project. Thanks Amanda..you are appreciated!!”
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
“Great people! Every now and then I need special order for my DIY projects and this place always got my back. They get back to me quickly with prices! A big shout out to Precious at the front desk who is always so helpful!!!!”
“This location seems to have turned around from its extremely poor customer service history! I am a senior, and was attempting to get a few 2x12x12 boards down for a project. An Asian employee, older gentleman, came to help me without being asked! Amazing! I was able to get them cut right away too, and at checkout the young lady was far far more personable than the witch I've had to tolerate before ( hopefully she had been let go). Long story short, a very pleasant experience at three different customer contact points (getting heavy lumber down, getting it cut properly, and a very pleasant checkout). Couldn't be happier about this new direction!”
“My son applied for a job there.He was hired on as a window installer assistant.It pays $ 20.00 an hour.He said it is hard work but at least he is working again.He said they are friendly.I was their to take him to work & pick him up when he got off at 3:30pm”
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
“I don't usually shop at this particular home. Depot, but I do appreciate their tool department because they actually took care of business. It's much better than what it used to be. So I'm grateful, but the consistency, with all home depots, is this it's really difficult to find someone that's helpful with some knowledge.Anymore, mainly because a lot of the people that had that knowledge are no longer working there.So they need to learn a lot more about what they're doing before they do it, or maybe you guys should consider hiring semi.Retired contractors that no stuff and make it worth our while to go to work for you.”
“I enjoy taking my dog for a walk here although employees are no longer allowed to give treats. Other dogs in the store are usually well behaved.
Associates are friendly. There's a few that are knowledgeable and can help but not many if you want more than just the basic locations of items.
Only complaint is that more and more items are being locked up and hard to find an employee to unlock.”
“Silk is the MVP, i went to Home Depot to get wood cut and they literally laughed in my face. I showed up asked Silk for help and he helped me right away! The freaking MVP”
“John in the garden department goes out of his way to be helpful and friendly. Great customer service and support and remembers us from visit to visit… just like small town stores. Thank you John!”
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“I am newly in a wheelchair and I drove up to the front door called them.Someone came outside and helped me in my truck.I couldn't believe it they are awesome!”