9805 224th Street East, Graham WA 98338
“Great place to go staff who are ready and eager to help. If they don't have answers the don't try to bluff there way through they well call for assistance from anather”
9807 224th Street East Suite 118, Graham WA 98338
“I love this store.. Always helpful and friendly. And I love that they stock candy that is old school and hard to find.. This is a store that you would have in your neighborhood as a kid. Highly recommend! For those complaining about anti theft measures I totally support what they do. There are druggies living behind and they are constantly getting robbed and the police are understaffed.”
13602 Pacific Ave S, Tacoma WA 98444
“I decided to make a DIY little library/pantry so of course, I needed wood. I figured I'd rather go somewhere local versus supporting a big box store. After reading other reviews, I decided to check out Brookdale. I walked in with a drawing and a cut sheet and Brad was so nice! He helped me figure out how to utilize 1 piece of plywood & minimize cuts. He mapped it out and then helped me grab all the other necessary items I needed. I pulled around back and Miguel (I hope I'm remembering his name right - If not, I am so so sorry!) Was there to help cut my plywood for me. He continuously confirmed the dimensions Brad and I drew up to ensure everything was right since he was likely cutting much smaller pieces than he's used to and then he loaded it all into my car for me. If you're like me and doing a DIY project & don'tknow where to start, I can't recommend coming here enough! They'll even do smaller rough cuts if you ask for $1/cut which I find to be super reasonable. Thanks Brookdale Lumber and team!”
18707 Pacific Avenue South, Spanaway WA 98387
“The person who helped me recently find a new bolt for my daughter's car was kind and very efficient. The bolt was exactly the right size. I really appreciate the kindness and sense of humor of the sales person. This is a great store! I highly recommend shopping here!”
105 112th Street South, Parkland WA 98444
“Honestly they have really great customer service at the store prices of little higher because it's Ace Hardware but the customer service experience here, makes it worth every extra penny spent here!”
201 37th Avenue Southeast suite b, Puyallup WA 98374
“I visited this Harbor Freight Tools location today to purchase a tool. We really love Harbor Freight because they always have great prices and a good selection of tools. This location is especially nice — it’s quiet and peaceful. We came in the evening, and there were hardly any people in the store, so we didn’t have to wait long in line. Overall, it was a quick and pleasant shopping experience!”
32619 Mountain Hwy E, Eatonville WA 98328
“Called them to see if they carried a specific item and they did. They close at 5pm but my eta was 5:03. They stayed open do I could get the item that I needed. Thank you so much!”
201 Calistoga St W, Orting WA 98360
“Good company with experienced sales staff. Competitive pricing and reasonable delivery fee. As a contractor on an island in the puget sound they were willing to deliver which was great”
13414B Meridian E, Puyallup WA 98373
“Not usually my Ace, but was led here because the app said it had the maul I was after so I drove down and got it. Received good consistent service I have come to expect from every Ace.”
11307 Canyon Rd E, Puyallup WA 98373
“I always have a pleasant shopping experience here at McLendon. Anything that you could possibly need as a small homeowner. Even bought some USA flags for the 4th of July this coming weekend. Staff is always very friendly, knowledgeable, and welcoming.”
10600 18th Ave E, Tacoma WA 98445
“Gave them another try and called in after a bad phone experience. I explain my situation on another company letting us down by saying they had them and didn’t. That I needed a certain brand and color shingle. She made some calls and was able to get me what I needed by the day I needed. Thanks again Lei!”
14111 Pioneer Wy E A, Puyallup WA 98372
“The team at the Puyallup CED have been the most professional suppliers of electrical equipment I have had the pleasure of doing business with.. Everything I have purchased there has been of the highest quality and best experience I have had.I am fortunate to have there skilled employees help me with my electrical projects.”
1331 208th St E, Spanaway WA 98387
“My son applied for a job there.He was hired on as a window installer assistant.It pays $ 20.00 an hour.He said it is hard work but at least he is working again.He said they are friendly.I was their to take him to work & pick him up when he got off at 3:30pm”
5301 184th Street East, Tacoma WA 98446
“Amazing customer service, the employees where nice and very helpful, product was great, picked up my product in a complete downpour and all my lumber was dry and in great condition. Highly recommend.”
121 Military Rd E, Tacoma WA 98445
“So i showed up 3 minutes before close and crystal was amazing helped me in every way possible before this had alittle problem there but crystal made up for it she needs a promotion fore sure if there were more people like her in customer service the world would be so much better thank you again”
303 35th Avenue Southeast, Puyallup WA 98374
“Everyone is always nice. Found what we needed. Would like to see bigger paint swatches. The little ones are hard to envision. But still a great place for home improvement.”
121 Military Road East, Tacoma WA 98445
“I was able to rent an auger they had 2 in stock. Apparently, you can't reserve heavy machines online as it showed nothing for Sat rentals. So I just called in and they opened at 6am. Victor was very helpful gave me the run down of the machine and got me out in no time. Thank you so much, Victor!”
19911 South Prairie Road East, Bonney Lake WA 98391
“My favorite hardware store. Walking around today I found a great deal on a tool box. I also traded in some broke Craftsman tools for new repalcements. Its great that Lowes honors the lifetime warranty.”
3511 5 Street Southeast, Puyallup WA 98374
“I was at the Lakewood Lowe's looking at wallpaper. I found wallpaper that I like there were only 2 rolls so I purchased them. I called the Tacoma Lowe's and spoke with a representative. I was told that they had 4 rules of that particular wallpaper. They said I could come and pick it up at the paint counter. So I drove from 72nd and McKinley to the Tacoma Lowe's over by fircrest. Went to the paint counter explained to the sales associate about the wallpaper. She said I don't know anything about that there's nothing back here for anybody. She was pretty snotty and had that fake sweet can I help you thing going on. I went to the return desk the young lady there was not helpful and quite rude too very short and blunt. Okay so I go to the wallpaper aisle and look at the wallpaper I don't see any. So I go out to my car.I go online and I'm trying to locate this wallpaper at different Lowe's. That was a big pain. I go back into the store to the paint counter ask the young lady could you please check to see if you have this in inventory. Wallpaper is a whole different department than paint. Would you like me to go see if I can find the lady who works in the wallpaper and window covering department. That would be great. She comes back about 8 minutes later. Tells me that the young lady has been the only one here and she has not received any phone calls today. The phone number here starts with a 460 doesn't it. No it's 253 I said the prefix oh I don't know. So very frustrated at this point the lack of ability to help somebody or answer any questions. I go back out to my car I decided to call the Puyallup Lowe's. There's another thing that gets me they're stupid AI phone system they have. I won't talk to it I think it's ridiculous they can never get anything that you say right. After saying sales associate about 10 times It transfers me to a sales associate. A young man named Jordan answered the phone. I explain to Jordan what had happened he sympathized with me. Give me the number on the package and I'll look it up. He said looks like we have four rolls here. Would you like me to go double check in person to make sure we have them here. Yes that would be wonderful if you could do that I replied. Yes ma'am there are four rolls here. Could you please hold them for me? I'm coming from the Tacoma Lowe's should be there in approximately 20 minutes. Sure ma'am I'll put them in a cart. Can you take it to the floor department with you? Yes I can ma'am. Okay thank you so much for all your help I greatly appreciate it jordan. I'm on my way. I get to the Puyallup Lowe's I walk in the door. I go directly to the flooring department. There's a cart with my four rolls of wallpaper in it. I grab the cart I go two aisles down I see a young man there whom I'm suspected was Jordan. He sees me and says you got your wallpaper yes I did thank you so much. I look at his name tag I want to make sure I get your name correct. I'm leaving you a great review. Thank you ma'am you have a great evening he says. This young man was polite, sympathetic, well spoken, very helpful, smiling when I saw him and helping another customer. Keep up the great customer service Jordan. Shonna.P”
303 35th Avenue Southeast, Puyallup WA 98374
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
19911 S Prairie Rd E, Bonney Lake WA 98391
“Love love love. Friendly, helpful and great prices. Check out the clearance racks of plants, indoors and out. I have many many plants that needed some tlc and my home is beautiful ?”
19911 S Prairie Rd E, Bonney Lake WA 98391
“Pete W the salesman was awesome!!! He helped me with all my questions. He set me up with the delivery in a matter of 2 minutes and I was out the door happy with the purchase. Thanks again Pete.”
303 35th Avenue Southeast, Puyallup WA 98374
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
303 35th Ave SE, Puyallup WA 98374
“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”
3511 5 Street SE, Puyallup WA 98374
“This location seems to have turned around from its extremely poor customer service history! I am a senior, and was attempting to get a few 2x12x12 boards down for a project. An Asian employee, older gentleman, came to help me without being asked! Amazing! I was able to get them cut right away too, and at checkout the young lady was far far more personable than the witch I've had to tolerate before ( hopefully she had been let go). Long story short, a very pleasant experience at three different customer contact points (getting heavy lumber down, getting it cut properly, and a very pleasant checkout). Couldn't be happier about this new direction!”
3511 5 Street SE, Puyallup WA 98374
“My last Lowe’s Puyallup review was very poor so it’s only fair to recognize staff that went the extra mile this evening. As I was about to check out Shaun asked me if I’d found everything even though the store was about to close. Shaun immediately went looking for a light bulb I was unable to find while I started checking out. He returned with an option which unfortunately wasn’t the voltage I needed. The cashier was struggling to find a sku number for two bulbs I did find and Shaun was able to resolve that problem with the help of Garrett the manager. I appreciated both Shaun and Garrett’s efforts to find product and allow me to check out with my purchases. In this case common sense prevailed which was very refreshing as I was feeling more and more frustrated.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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