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“Sometimes I write a review not because a place has yummy food, but simply because the place is AWESOME! Pacific Power Batteries on the east portion of Totem Lake is such a place. My big screen TV died exactly two months after the warranty ended. Other than buying a new one, we want to responsibly recycle the broken TV. Online searches led us to here. I always have some hesitation coming to a private business such as this instead of, say, a King County transfer station. Will they have hidden fees, will they try to sell you something, will they point to a bin and tell us (not strong people) to fit it in somehow??? Well, let me tell you how EASY it was.
We arrived and parked. We walked in and said we like to recycle a flat screen TV. He said, “No problem. I’ll even help you unload.” My jaw dropped a bit. We filled out a single line on a form. We opened the trunk. This taller and stronger than us guy singlehandedly took the TV out of our car, brought it inside, and gently placed it standing vertically on its edge in an open-top box lending against another big screen TV. That was it. Free! No cost! I was so shocked at how easy it was that I forgot to take any pictures. He was brilliant. Thank you!”
“10/10 service . Matt was so nice and able to help me get a new battery and have it installed. I'm truly thankful for his help. I cannot recommend this location enough.”
“Buba the employee at this location was very patient when looking at types of oils and parts I needed. Big help he was when finding everything I needed. I’m talking a whole cart load of parts.”
“The local people are very lucky. Kaeden helped me out today and I can’t say enough good things about the guy. Very knowledgeable and easy to talk to. If you’re local to this store, you’re blessed with a good one.”
“10/10 experience today. I’m at O’Reilly’s sometimes 5 times in a day for my cars and bikes, and never have I had as much hands on help with diagnostics and repair. Thank you for hiring passionate mechanics like Jeremy! Datsun forever!”
“I stopped into O’Reilly’s in a panic with a tire that was loudly leaking air. One associate pointed me toward the aisle, but Jeff stepped in, asked him to grab the repair kit for me, recommended the better option, and explained exactly how to use it. His experience and kindness made all the difference. It was a Sunday and every tire shop was closed, but thanks to Jeff I was able to fix and refill my tire. Truly great service.”
“The staff was so helpful and took very good care of us. We had difficulty removing the plate on a used car we just bought. The manager, Siera, got one of her own tools (a ratchet screwdriver) and helped us remove one of the screws. The other screw head was stripped. With advice from Ed, she jimmied up a phillips screwdriver with an adjustable wrench, which provided enough torque to unscrew it. I think a rubber band might have also been used to provide grip. She then helped us find the correct replacement screws and even helped us with a plate on our other car. Amazing service. Highly recommend.”
“I came in for a warranty battery replacement and had to wait while it was being tested. During that time, Joseph took the time to chat with me and made the experience much better. He was super friendly, knowledgeable, and very informative about automotive parts. He answered my questions, helped me out a ton, and provided excellent customer service. Thanks again, Joseph!”
“I always have a positive experience at any O’Reilly Auto Parts store I have been in. This time I want to give a shout out to Shane at the Thrasher’s Corner store. He went above and beyond to figure out a better, less expensive fix for my car issue. Then he came out and took a few minutes to do it for me. I have had similar experiences at other stores and figured it was time to give props. Thank you Shane.”
“I just had a wonderful experience at the store at 143rd& Aurora. Leah was not only knowledgeable and capable but could not have been more friendly and personable. I rarely do these ratings but Leah deserves the recognition.”
“Jordan and Joseph are very kind and are very helpful. I had no issues ever with their service. If they are there, you'll be taken care of 100%. They should definitely get a raise and a promotion.”
“They recommended winning ptoducts! 3M headlight restoration and my drill sander tirned a 2009 car fogged out headlights into brand new polished clear headlights!! They are very teliable, and have a good rewards discounts, they email coupons. I find them a great comsistent support. A bit pricey on some levels but they find parts, even on older cars. I had great experiences on returns upon need on accuators too. Keep all in boxes and kerp receipts. They do free lights, engine, battery and altenator testing too and give you an engine panel print out which is super cool!!!”
“This is a great auto store they always go out of their way to help. Derek or “Big Red” is an exceptional employee he changed my brake lights for me the other day and showed me which kind I needed also.”
“Bilal, Daniel, and Benjamin had an incredibly welcoming attitude and helped me find exactly what I needed for my vehicle quickly and efficiently. I will always come back to this location!”
“Hate to say it, but my old cheap interstate batteries were better. Use these guys and the batteries do with but they take more maintenance than normal and they dont explain this part to you when purchasing. My old batteries died after 4 years no matenance. These died in just uner 11 months.
They told me they would not replace the batteries and I would have to purchase a new set from then. Over all customer service is pretty normal
I was able repair reuse them so I can say the batteries do work, they just take more maintenance than I wanted to deal with. Also they are pretty cheap and are local so that is a plus.”
“I went in on 6/13/2026 And got helped by Jennifer. She was amazing! I was hoping for a person just like her when I walked in the door. Humorous and knowledgeable. Thank you! :)”
““Hello, Central Casting? Can you send over an actor to play the counter man in a battery store?”The guy that showed up is perfect for the role. From the moment he settled himself onto the stool behind the cash register, you know that he is perfect. He moves slowly and uses as few words as possible with customers. He looks like he has been there for years and during that time, he has learned every detail of the batteries he has in stock and the ones he can get for your special jobs.“That one over there,” he tells you without pointing. He is right. The one on the second shelf third from the left has the right cranking amps, fits into your battery pan and comes with a decent warranty. It weighs a ton and you are not going to get any help lifting it onto the counter, so don’t ask. Don’t forget to put the battery you are replacing up there too.Batteries are expensive, so any deal you can get helps. The prices here are competitive enough that it is not worth shopping around once you are here.There is paperwork involved in buying a battery. Even more if you are recycling some old batteries at the same time. The counterman knows all the mysterious key taps that the computer needs, he knows the paper forms that have to be filled out, he expertly reviews your ID and he has a ritual of wiping down your card to make sure it will go through the first time. There is no rushing this process, so don’t try.I have had quite a few battery situations this year and I have always gotten what I needed at a decent price. I can hardly wait for the solar power system in the boat to need a new battery. I know just where I will go.”
“⭐⭐⭐⭐⭐
Huge shoutout to Dane at Batteries Plus in Bellevue.
I own Lovecraft Events, a boutique event lighting and entertainment company in the Seattle area, and I was trying to solve a replacement battery issue for some of our Ape Labs fixtures without spending a fortune replacing entire units.
Dane was incredibly friendly, knowledgeable, and genuinely helpful from the moment I walked in. He helped me figure out a custom battery pack solution, save some money, and avoid a massive headache waiting on expensive replacements from Germany. On top of that, he’s helping us get a quick turnaround so we can keep our lighting inventory event-ready during wedding season.
That kind of service matters a LOT when your business depends on reliable gear and tight timelines.
Highly recommend Dane and the team at Batteries Plus Bellevue if you need custom battery packs, rebuilds, or just someone who actually takes the time to help solve a problem instead of upselling you.
Thanks again Dane — seriously appreciate you helping keep Lovecraft Events running strong.
– Joe Miller, Owner
Lovecraft Events”
“Guys are so helpful and knowledgeable here. Always getting my batteries here, no mater for what I need them. They don’t just do car batteries. Lots of selections.”
“These staff members went above and beyond to help, sharing price and value per tiered items, replacing my wiper blades and headlights (which were needed), and being genuinely cheerful and willing to help.
Thank you so much to Seth and Maggie - you're both awesome at building loyalty for O'Reilly's brand.”
“The manager, Luis, was super helpful. I needed a new car battery and he helped me find the right one and also came out and installed it for me for free since I didn’t have the tools needed for the job with me.”
“I came to this location to get a new driver inner door handle for my van. The manager Nathaniel was so incredibly helpful. I called ahead and he was able to order the part for me so it was there when I arrived. He even took the time to help me install it! Such appreciation for this! Thank you Nathaniel! ?”
“I needed a new battery, the associate at Overlake O'Reilly's assisted with testing to see if the battery was actually the problem, provided me with the available options, took out my old battery to get me the core credit, installed my new battery, checked to make sure that my starter and alternator were now testing good and informed me of the battery's warranty information.”
“Stopped in here 3 times in 2 days lol I was staying nearby while on vacation with friends, my check engine light came on, and my car went into low power limp mode. I'm pretty good with vehicles so I didn't need much help to diagnose/repair, but the morning guys here helped out with ordering everything I needed, and let me borrow a couple tools so we could get back on the road. Big thanks to Cody and Nick (I believe?) for all their help yesterday and this morning :)”
“They tested my battery for me and then help guide me to the best battery given the options. They did try to replace it for me but had trouble so I did have to go to another place afterwards to get it installed. Elisabetha helped me and a younger gentleman but I can't remember his name as I write this.”
“everybody at this store is super friendly and helpful except for the manager, every time i have interacted with her she talks in a very condescending manner. my trip there today during checkout i tried to use tap to pay and she stared at me while it wasnt working and then just said “it works for everyone else.” before i got out my card. she then asked if i wanted a receipt which i replied yes to. she then said “well its linked to your account so you wont need it for that”. every interaction ive had with her has been like this. and i remain polite every time. she absolutely should not be the manager.”
“Big thank you to employee Ryan for going above and beyond with my vehicle. He helped me tremendously and I’m really grateful for his knowledge, also glad he happened to be on shift in my time of need. He corrected the errors of a mobile mechanic that I hired to do some work. I’ll just say he’s a lifesaver - literally.”
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“5/5 Stars Incredible Staff, Above-and-Beyond Service!
I can’t say enough good things about the team at this Kenmore location. The people who work here are truly kindhearted, knowledgeable, and work harder than anyone I’ve seen at any other auto parts store.
When my husband hit a major wall with a complex repair on his truck, their staff was patient, encouraging, and went out of their way to make sure he had everything he needed to get through it. They treat you like family, not just a transaction. Even the customers who shop here reflect that same great energy, offering advice and encouragement.
If you want top-notch customer service from a team that genuinely cares about helping people, skip the other stores and come here. A huge thank you to the staff for going above and beyond!”