Verizon's authorized retailer, Victra, in Kennewick, WA, is committed to providing the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the exceptional customer service they have received at the Verizon store. Alize Vela, a store representative, has been recognized for going above and beyond in assisting customers. Customers have also commended the helpful and courteous staff, who have assisted them with tasks such as fixing apps on their phones and guiding them in selecting the appropriate devices. The store's employees, like Austin and Issac, have been praised for their willingness to go the extra mile to resolve customer issues. Sandee, in particular, has been recognized for her excellent product knowledge and assistance with customer upgrades. Overall, Victra's Verizon store in Kennewick, WA, has received positive reviews for its commitment to customer service, knowledgeable staff, and wide selection of wireless products.
Diego was GREAT. He was by far the best customer service rep I have ever had. I had multiple problems with Boost, and he took charge like a BULL and fixed all my problems. He took 2 hours to help me fix my mess. He needs a raise for his professional knowledge of everything. THANKS!
April 2025
I would like to say Thank You to Alize Vela at the Verizon store at 2909 Quillan store in Kennewick, suite 134. , she went above and beyond with her help and customer service. Verizon is lucky to have her as a representative of the company. Thank You
July 2024
Courteous and prompt service. Was in and out transferring my phone in 20 minutes.
