Verizon Wireless customers in Kennewick, Washington can expect exceptional in-person service at the Cellular Sales store on Clearwater Avenue. The wireless sales consultants, including standout employees like Hannah, Esther, Jacob, and Amber, are praised for their knowledgeable, gracious, and efficient assistance. Customers highlight the team's ability to navigate complex device upgrades and data transfers, as well as their willingness to go above and beyond - even responding to inquiries outside of business hours. The staff's teamwork and personable nature create a pleasant experience, with one reviewer even expressing interest in socializing with the employees in the community. While a few reviews mention longer than expected wait times, the overall sentiment is overwhelmingly positive. Clients appreciate the staff's efforts to ensure they leave with the right Verizon plan and accessories to meet their needs, including making them aware of valuable loyalty offers. With a focus on exceptional customer service, the Cellular Sales team provides Verizon customers in Kennewick with a seamless wireless experience.
Jakob Hayslipl - Thank you, Jacob for listening to my story and giving me the opportunity to move forward after a year-long struggle with my phone issue. So grateful you took the time to hear me out and get me on a good path!
March 2026
Alexander was awesome and very good at his job! Kurt
January 2026
By far, the best Verizon I’ve ever been to! Make sure you request Alexander! He is very detailed, knowledgeable, friendly, and efficient!