Lowe's Home Improvement is a reliable destination for all home improvement needs in Kent, WA. Customers can find a wide range of products, including gardening supplies, appliances, paint colors, and patio furniture. Many shoppers appreciate the competitive prices and good deals, especially on tools. However, experiences can vary within the store. Some customers have praised specific employees, like Oscar in lumber and manager John, who received high ratings for their helpfulness. In contrast, there are reports of less satisfactory service in other areas, where customers have faced challenges finding staff to assist with questions or product availability. For instance, one customer encountered frustration when handling a return due to an incorrect online order, which was compounded by an unhelpful associate. Overall, while many enjoy shopping at Lowe's for its variety and deals, there are mixed reviews about customer service consistency. Despite some isolated negative experiences, many loyal customers continue to return for their home improvement projects, valuing the store as a convenient and cost-effective option.
good people but some workers need to be more educated
February 2026
Man, this store is so much larger than my Bonney Lake store. Everything I needed for a plumbing project here vs there.
February 2026
Mark in plumbing is always friendly and helpful and Tara in Mill works is always informative and able to help with whatever you need! They are truly assets to the store!
