Old Navy is a popular apparel and accessories brand that offers a wide range of products for the entire family, from jeans in 180 sizes to comfortable fleece and bestselling activewear. The brand is known for its focus on great style, quality, and the power of fun. Customers can enjoy convenient free pickup services or visit the stores, although masks are currently required for in-store shopping. Reviews of Old Navy stores indicate a mixed experience. Some customers have noticed positive changes in the brand, with improved quality and style compared to the past. Staff are generally described as helpful and able to provide friendly, fast-paced service. However, other reviews suggest more limited, polite interactions with employees. The quality of the clothing is considered decent for the price point, although some customers have noticed more shrinking compared to other brands. The stores are typically well-stocked with new arrivals and have generous clearance sections, with ample parking available. However, the parking lot layout can be challenging, and checkout lines can be longer on busier shopping days. Overall, Old Navy seems to provide a varied shopping experience, with a wide product selection and reasonable quality, but service and convenience can be hit-or-miss depending on the location and timing of the visit.
I had a great experience at Old Navy thanks to Dawn, the cashier. She was friendly, quick, and made the checkout process super smooth. Her positive attitude and great customer service really stood out. She definitely made my visit a lot better!
October 2025
Great service experience, healthy material for children denim, costumes, dresses. Fantastic deals and prices!
September 2025
The people here are great. I spoke w/ the manager Lani today (hope that’s correct spelling!) about a return and she was so kind and helpful. You make a difference- thank you for your help Lani!
