Auto Repair in Newcastle, WA

“Not happy about the work they have done. While the body work seemed fine, my car was dirty and unwashed at all when I picked her up. Even worse, the door moldings attached to car body were missing as well. I am still waiting for them to find them or order new ones and put them back.
Update: the part they ordered was lost by UPS, so they ordered a new one, promptly addressed some concerns that I had and washed my car too. I do think the management takes customers feedback seriously. In the end, I am satisfied with the overall results.”

“Robert and Ike at the Newcastle Shell service station came to the rescue when I got the back seat belt extremely stuck in a toddler car seat. After trying for half an hour to get it unstuck and getting it lodged even worse, I gave up and tried going to the nearby Shell service station to see if they could dislodge it. At first they looked at it and said "I don't know if we can get that out." I was resigned to the thought that I would have to cut my seatbelt. But then undaunted by the challenge, Robert, a fellow dad, made it his mission to free the seatbelt. He and Ike used a bunch of tools and a lot of elbow grease, but it was pretty stuck. It looked hopeless for a while, but then finally, there was a shout; they had dislodged the belt! I gave them a standing ovation. It was a pretty unusual request, and they charged a very fair price for the work. And all through it, they were super nice. I would definitely go back there for service in the future.”