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“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
“Best experience I've had at any mobile retailer- and all thanks to Joahn! Outstanding customer service. He truly went above and beyond helping me get set up with a new phone, as I was a bit lost on the entire process.
Thanks again, Joahn!”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“after several years of putting off upgrading my phone, I chose this location to go to and I’m really glad I did. The process was super smooth, and Oliver was really helpful!”
“Very happy with the freindly service, knowledge, and price. Trevor replaced my tempered glass screen protector in a few minutes, as oppossed to waiting for someone at Verizon to even take care of me. I highly recommend going here for repairs, and phone cases.”
“The guy was supper cool and honest even when he had no good news to tell me or could help but hey, If you're a existing Metro Customer and needing a new phone that's how they are. Because of Metro I would've gave a 2 star rating. But because the employee was straight up, and the fact it smelled like pizza inside ?. That bumps it up.”
“This store just went above and beyond for me and I really appreciate their outstanding customer service its like no other metro store that I have went to being a long time customer. I have popped into several either to pay a bill, get help with phone, purchase new phone or other products. Best customer service I've had by far! Thank you!!!”
“I went to the Cooper Point location and purchased a external hard drive for my Ps5, however, I didn't know that you weren't able to play Ps5 games directly from the external hard drive. What I had needed from the jump was an internal SSD expansion, I didn't realize this until i plugged in the external drive and tried to use it. Shame on me for not doing my research before I made my purchase. After being confronted with less than satisfactory customer service from a different Game Stop store, I decided to get a second opinion from the Black Lake location within the Mall.
When I arrived, Matthew was actually on the phone with the Game Stop store that I just came from and they were discussing my interaction with the previous store, so Matthew already knew my situation.
As someone that works in the customer service industry, I must say that Matthew handled the situation spectacularly. He went far above what I expected of him doing and simply gave me a total refund so that I could put it towards the purchase of the SSD I needed. He apologized for the staff at the other location (really wasn't a bad experience there, just an uncomfortable interaction).
Matthew is amazing and really helped me out by simply taking care of it. I will definitely make sure to return to this store and recommend this location to others. Thanks, Matt. You saved my wallet ????”
“Went in to have our phones set up. Rolando was such a sweetie and helped us out right away. We are new to AT&T coming from decades at Verizon, and a couple years at Xfinity Mobile. So far, so good.”
“Cory and Blair and previous employees have been exceptionally very helpful to us went to another T-Mobile in lacey and the guy was rude and tried to sell us to another carrier”
“Great place. I'm gonna start working with gamestop and my pokemon cards! Thanks for this opportunity to help me get my cards graded. I had alot of doubts but I did some research and I think I'm gonna test it out for myself. See if the theories are right or not”
“Best Verizon store in town.
After a terrible experience with a Verizon reseller in Tumwater, I was so fortunate to get the opportunity to meet the kind folks at this location. Micheal and Samantha went out of their way (truly going above and beyond) to help me resolve the problem. They treated me with kindness, honesty, and professionalism.
Would highly recommend this location and the excellent team at this store.”
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“On May 2nd my Motorola g stylus 2021 the battery dies on me which I just replaced it last September. I went on line to check out where can I find Verizon store to see if they can figure it out for me and why the my phone battery always on 80% when I went to bed the night before and wake up with totally dead phone. I spoke to Taylor and he checked the apps to see if one or more draining the battery ? but there's no and it looks like it, it just the battery gives up. Taylor informed me that Verizon have an upgrade for me on my account pixel 9 pro with signing up for 36 months for free of charge, then I asked him if I wanted to go the pixel 9 pro xl instead he said that just fine just pay the difference of $200+ tax and it's yours. I did pay the difference and Taylor transferred all of my apps from the old Motorola phone to the new pixel 9 pro xl with a little bit of charge $35.00
Taylor went above and beyond to help me with my situation.
I call Taylor several time after I purchased the phone to ask him for help on the phone and he was very polite and professional each time to help me, and on top of all that I asked him if he can add my new pixel 9 pro xl to my blue tooth on my Camry without Hastings he came out and installed it to my Camry.
The customer service at that store where's Taylor worked it was flawless and excellent service I ever been seeing.
I recommend everyone needs a new phone or any other services to go to this TCC Verizon store on
1200 Cooper point Rd
And asked for Taylor to help you. You will not be disappointed.”