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11AM - 6PM
704 Trosper Rd SW Ste 126, Tumwater
Mobile Phones
“Walked in, waited like 2 minutes, got a new phone & new number & out the door in about 1 hour. I had AT&T for like 20 years & last visit just to upgrade took nearly 3 hours. Cam at the Tumwater store is an ace for sure!”
“I am 76 years old and do not understand today's technology. I had over 6,000 photos on my phone that I wanted to organize. Uriah patiently helped me creat albums and transfer my photos. He was extremely patient and professionl. I wish I could adopt him as my solo, continuous representative! I walked out of the store happy and confident with what he taught me.”
“I think everyone has good and bad experiences with technology. Honestly I wouldn't even bother to review something like this normally. However I broke my phone, had to transfer from Android to Apple and was truly having a bad time about it. Stephen S. was a super hero. Great service, easy to understand explanations, patient, and fixed my issues. 10/10”
“I visited the store today for some accessories. Samira helped me out with everything, she was so welcoming and kind. She answered all my questions very patiently. I really liked their service, it was very better than other stores I’ve visited so far.”
“I spoke with Corey today, he was able to assist me with upgrading my iCloud memory. He is extremely professional and knowledgeable. Great customer service and an asset to your store. He deserves recognition and rewards”
“Five stars to Livit Mobile and Jackson. Very affordable service. Quick and friendly! Highly recommend this business. Fixed my cracked screen in a jiffy and at a very affordable price.”
“Great guy, great intentions…….but this Celero POS is the worst POS I have ever owned…..land I’m 47 and had a pinto before……the phone takes, LITERALLY 4 minutes to open any data backed app….and photos,….yeah just take a bunch cause you ain’t reviewing them right away……”
“Frank is AMAZING! He is extremely knowledgeable and has amazing customer service skills. My kids have this phone plan And because of the customer service once I pay off my phone with T-Mobile, I’ll be switching over as well!”
“Heather was an angel. Heather is the kindest AT&T worker that exist most likely. She helped me solve my problem over the course of about an hour and didn’t once look bothered to be helping. She’s knowledgeable, personable, and has amazing work ethic. Thank you for your help Heather!”
“We had a fantastic experience with Owen! He was very knowledge and helpful getting us into a phone service with TMobile. He communicated every option for us before we made a decision. He was patient and we didn’t feel rushed!”
“My husband and I worked with Dean today to inquire about our bill he solved our needs and questions promptly got us our desired needs for our phone plan all in less then 20 minutes I am very satisfied with my service today if I need more assistance I’ll be sure to come back!”
“We went to the store in Centralia wa and waited at least 30 min. No one even greeted us. We left and went to the store in olympia. Autumn immediately greeted us and took care of all our needs. Was very satisfied with her not so much of your lady at the Centralia store.”
“The guy was supper cool and honest even when he had no good news to tell me or could help but hey, If you're a existing Metro Customer and needing a new phone that's how they are. Because of Metro I would've gave a 2 star rating. But because the employee was straight up, and the fact it smelled like pizza inside ?. That bumps it up.”
12AM - 6PM
411 Sleater Kinney Rd SE, Olympia
Mobile Phones
“Amanda is this best! Had a small issue with phone and she fixed it with grace and professionalism. Will never go anywhere else! And Mercedes! Oh my gosh girl THANK YOU FOR YOUR PATIENCE!!!”
“This was our "go-to" at getting our child situated for college, we were here from the ending of 8/21, a few of our orders was messed up from target.com, but that's not the stores fault. Store was clean and stock was well maintained, employees were very friendly and helpful. Their restrooms were out of service but they did have a secured restroom outside which was well maintained.”
“I went to the Cooper Point location and purchased a external hard drive for my Ps5, however, I didn't know that you weren't able to play Ps5 games directly from the external hard drive. What I had needed from the jump was an internal SSD expansion, I didn't realize this until i plugged in the external drive and tried to use it. Shame on me for not doing my research before I made my purchase. After being confronted with less than satisfactory customer service from a different Game Stop store, I decided to get a second opinion from the Black Lake location within the Mall.
When I arrived, Matthew was actually on the phone with the Game Stop store that I just came from and they were discussing my interaction with the previous store, so Matthew already knew my situation.
As someone that works in the customer service industry, I must say that Matthew handled the situation spectacularly. He went far above what I expected of him doing and simply gave me a total refund so that I could put it towards the purchase of the SSD I needed. He apologized for the staff at the other location (really wasn't a bad experience there, just an uncomfortable interaction).
Matthew is amazing and really helped me out by simply taking care of it. I will definitely make sure to return to this store and recommend this location to others. Thanks, Matt. You saved my wallet ????”
“I had an absolutely fantastic experience thanks to Natasha, who is without a doubt the best salesperson known to mankind. From the moment I walked in, she was incredibly attentive, welcoming, and focused on making sure I got exactly what I needed. She helped me get my new phone set up smoothly and efficiently, all while juggling multiple tasks like a true professional. Her ability to multitask while still making each customer feel important is seriously impressive.
What really stood out was how calm and professional she remained during a difficult moment. While she was helping me, a rude jerk came in and started yelling at her about parking in “his” spot. Despite the situation, Natasha kept her composure the entire time. She handled it with patience and professionalism, never letting it affect the quality of service she was giving me. That level of self-control and dedication to customers says a lot about her character.
Even while dealing with that interruption, she continued setting up my phone and made sure everything was perfect before I left. She explained things clearly, answered all my questions, and made the whole process easy and stress-free.
Honestly, the best thing that could have ever happened to that store is having Natasha working there. She’s amazing, awesome, incredibly skilled at what she does, and clearly cares about the people she helps. If every store had someone like her, customer service everywhere would be on a completely different level. I can’t recommend her highly enough.”
“This store just went above and beyond for me and I really appreciate their outstanding customer service its like no other metro store that I have went to being a long time customer. I have popped into several either to pay a bill, get help with phone, purchase new phone or other products. Best customer service I've had by far! Thank you!!!”
“Cory and Blair and previous employees have been exceptionally very helpful to us went to another T-Mobile in lacey and the guy was rude and tried to sell us to another carrier”
“This is the best Metro store I've ever been too. The part that made it the best was the service here. Danny was the one who helped me with my phones, he was super professional and friendly.
-Thanks Danny”
11AM - 6PM
5122 Yelm Hwy SE Suite A, Lacey
Mobile Phones
“Katie and Quinton were absolutely brilliant in helping me solve an issue that I had. Naomi solved my partner’s problem with syncing her watch to her account. It’s gratifying to find that exceptional customer service still exists. It definitely does at this store. T-Mobile should be very proud to have individuals as these people on their team. Please show them some love with some financial compensation along with the pat on the back.”
“Jordan here is great. He made life so easy on me and graciously answered all of my questions while helping me navigate a large purchase. You guys are lucky to have him!”
“Thank you ao much I went to another store and they gave me a runaround this store was so helpful and patient they weren't just here to make a sale they really understand customer service thank you Ali And Braydon”
“After visiting two other Verizon locations where I was not treated professionally —
1420 Marvin Rd NE, Unit A, Lacey, WA 98516 and
4017 Pacific Ave SE, Lacey, WA 98503 —
this corporate Verizon store made a clear difference in how my situation was handled.
I am a new Verizon customer switching from Xfinity, and I purchased my phone online on Monday the 22nd. After being dismissed and redirected elsewhere by the two locations mentioned above, I came to this corporate store seeking real help. Within less than five minutes, the staff took out their tablets, accessed my account, listened carefully, and made a genuine effort to help.
They clearly explained what was happening with my port-in, confirmed that my device can be exchanged, and set proper expectations. I was informed that once my number fully transfers to Verizon, I can return on the 26th to complete the device exchange from the iPhone 17 to the iPhone 17 Pro Max. They also placed me on a waitlist and made sure I understood every step of the process.
What stood out the most is that they cared. I felt listened to, respected, and supported — something I unfortunately did not experience at the other two locations. This visit made it very clear that Verizon as a company is not the issue, but rather how customer service is handled in certain authorized retailer stores.
I am giving this location 4 stars because while this team did everything right, the inconsistency in customer service across different Verizon locations should be addressed. The employees chosen to represent the brand are the face of Verizon, and in some stores, they simply do not meet that standard.
That said, I will absolutely return to this corporate location and strongly recommend that new customers — especially those switching from another carrier — come directly to this store for professional, reliable assistance.”
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“Brock is an awesome dude, He was patient, transparent, thorough, empathetic regarding our financial situation, understanding, hilarious, down to earth, kind, He's a huge animal lover like Our Family and I'm recommending my Friends and Family to come over to the light side, the right side and request Brock ❣️”