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“Joined over a year ago. Recently my CD had matured, quite surprised with my dividends collected. All the staff is very polite and informative. There was a hiccup with the ATM one time over the summer. They quickly addressed the issue. I was impressed. I also enjoy the share branching. When paying off my car loan my other credit union was refunding me the extra paid amount. Was able to go into Tapco bonney lake and handle it all, and transfered my extra funds over immediately to current account. Soon they will be holding free Santa photos for the holiday. Such a great way to give back to their members in appreciation. The branch manager does a wonderful job and very thorough. All her employees are well respected and seem to enjoy working here.”
“Great experience here :)
Big help with assisting our mutual clients!
Everyone here was very friendly and nice!
I really appreciate the help!
10/10”
“It is so nice to have a bank you fell appreciated and not just another banker! Every time you walk in the door you're greeted and asked what they can do for you. Sound Credit Union Bank has been a pleasure to have in my 80 yrs. of life. Thank You!”
“These people know how to treat you right. There so knowledgeable, which we would expect. BUT there friendliness and professionalism goes beyond what anybody would expect. LOVE ALL OF THEM❤️❤️❤️”
“JC did my auto loan, he made it fast and easy. We really felt like he went above and beyond. He did so wonderful we decided to start using sound as our main institution!!
Thanks JC, thanks sound!”
“Love this bank.the ladies here are the absolute best...they are the reason I chose to bank here.my husband has always banked with them.but it was the way they make you feel like family and they truly care for us. Everything about this bank and the ladies that work here is just awesome...”
“Janet is the most knowledgeable and professional I have come across. While dealing with the death of my husband, she walked me through the process with compassion and professionalism. Something I didn’t received from my other banks. Sound Credit Union is by far the best with people like Janet.”
“I absolutely adore Hyon and Fran. I've been practically coming here all my life with my parents and I finally got my own account!
Everyone is so nice and lovely to talk to.”
“Red Canoe credit union has been part of our family for quite some time, and we will not go to or recommend any other facility. We are better members because we have you all there to protect us. Thank you”
“Daniel was extremely helpful when setting me up with a credit card. He took the time to explain everything clearly, answered all of my questions, and made the whole process simple and easy to understand. He was professional, friendly, and made me feel confident in my decision. I really enjoyed working with him and appreciate all of his help. Excellent customer service!”
“The staff was very helpful in notarizing documents needed after a life-changing event.
And making sure that all the documents wouldn't have issue at the receiving end. They were exceptionally pleasant and helpful in a high stress time. If all their branches are this way USBank corp has some competition growing in the PNW.”
“All four employees made me feel completely at home and genuinely had my best interest in mind. My loan specialist was not only super knowledgeable but also hella funny! Her husband works in real estate, wink - wink and together they make such an awesome team.”
“Two times just this week I have told a story about a lady named Patty. When this branch opened I worked at Starbucks and had just gone through a divorce. It was when the housing market crashed and we lost our house. So my credit was awful. This sweet lady came to my Starbucks each day to get her passion fruit lemonade and told me she could help me and to come see her. She was able to help me get a credit card and she helped me understand how to use it so my credit would build. She then helped me get a loan for my car. I am so thankful for you Patty. I want to help people the way you helped me!!!”
“The bank manager Britney is super helpful and all the tellers are great to work with. It's always a pleasure seeing these folks at my local US Bank of Bonney Lake, WA branch. Keep up the good work.. :)”
“We recently moved our business checking and savings accounts from a large national bank to Heritage Bank in Sumner, and we couldn’t be happier with our decision. Debbie Garrison, VP/Branch Manager has truly gone above and beyond to make the entire transition seamless and stress-free. Her attention to detail, responsiveness, and genuine care made all the difference.
What we appreciate most is the small-town feel that we didn’t realize how much we missed. At the larger bank, we felt like just another account number. At Heritage, we’re greeted with smiles, they know our name, and they make us feel valued every time we walk in. It’s a refreshing change in today’s fast-paced world, and we’re so grateful to be banking locally.
Highly recommend Heritage Bank and Debbie if you’re looking for personalized service and a true community banking experience!”
“I have had the absolute best experience with WSECU since I joined in 2018. My husband works for the DOD in Germany and we have lived there for over 25 years. We were home in Washington state and we had a flood in our basement. I was able to take out two small loans to help pay for some of the repairs. I also love the convenience of having the CoOp Branching services. I can walk into my credit union on the Military post here in Germany and pay my loans on time monthly without the hassle of snail mail. I have always received excellent customer service at any branch I’ve gone too.”
“Amber was absolutely wonderful to us ,and helped us with every concern we had. She made our appt easy and offered to get my book when it was published, as it is now. Amber is the kind of person you want as a friend. Chase Bank is blessed to have Amber working for them.”
“David Alexander was very helpful setting up LLC accounts. It was an easy process. Very knowledgeable about what documents were needed and helped us have a smooth transition.”
“I would like to say thank you to Tyler W. from BECU for his outstanding customer service. Tyler was extremely helpful, professional, and knowledgeable throughout the entire process. He took the time to answer all my questions, explained everything clearly, and made sure all my concerns were addressed.”
“Gabriella was always friendly and willing to answer any questions we had during the process. She did a great job of making herself available and working around my schedule. In addition, she did really well making the family feel comfortable which is not always an easy task. When we did finally decide on a deal, she did a good job of staying on top of us to keep things moving and ultimately helped us get across the finish line. Thank You!”
“My loan officer Jose and processor Odalis were kind and patient through my refinance. The most important thing for me is that all agents at Gesa credit union would take the time to respond and answer my questions in a timely manner, kept me posted through the process and reassured me when I had doubt and anxiety. They told me what I needed to get started, after I provided all that was needed, I received notice of loan approval. We began 8/27/25 and closed and wrapped up with cash in hand on 9/18/25. Wow, less than a month. I couldn't ask for better service. I recommend Gesa credit union, they provided me with excellent service. Thank you Jose, Odalis and your team at Gesa.”
“Closest bank with full sized safety deposit boxes for all my $tuff. (bitcoin, Cash, gold, silver, diamonds, and important paperwork) Everyone that works there has been friendly/professional. 5 stars and definitely recommend!”
“This is an awesome branch! Everyone here is very friendly and makes you feel welcome when you walk in. They are very knowledgeable and helpful with any questions or needs! Belyn is who helped me while I was in and she was so nice and knowledgeable, you could tell she really cared about building relationships with customers and trust!”
“I went into the bank today to deposit a check, and Alyssa helped me. I enjoyed my experience. Alyssa asked about my weekend and was interested in a conversation. It was nice not to be just another number.
She was so kind and helpful that I asked for help with something else that I hadn't intended to seek help on, and she was able to provide the assistance I needed. I recommend this bank!”
“Stephanie Sullivan (Digital branch Advisor) & Faith Filiga (Personal Banker) have been a great help to me with any speed bumps I’ve gone through between personal and business accounts. Both went above and beyond with customer service and are one of many reasons why I love working with Columbia Bank and will remain here for the remainder of my life! Thanks lady’s for helping me with my day to day needs!”
“I always have a great experience at this bank! The staff is friendly and super helpful, and I've never had to wait long for service. It's nice to feel valued as a customer!”
“Jodi was so patient and helpful. Navy Federal continues to have great customer service. She helped answer all my questions and helped guide me through my transactional needs.”
“I have always received fantastic customer service from the team at this location. Recently Kaelani went above and beyond for me! She helped me track down a bunch of $2 bills and .50 coins for a project. Kaelani gave me some awesome suggestions and reached back out to me when she found out another local branch had what I was looking for. Not only did she do this extra work but she was so kind and helpful! She is the embodiment of excellent service. Thank you so much!”
“Came into the Bonney Lake Branch without an appointment and was frazzled as one gets with finances sometimes. Angela made my experience very simple and painless!”
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“I love key bank, I switched over from Wells Fargo. Amber made my transactions seamless. She was very detailed and went through the process with me of direct deposit and what banking products would be most beneficial for me.
The only thing I find to be frustrating at times is that there usually is only one teller, especially on Fridays, I noticed that people saw the extention line and walked out, which is unfortunate.”