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7:30AM - 6:30PM
9020 Lakewood Dr SW, Lakewood
Hardware Stores
“Every time I go in there, the customer service is excellent. I will definitely continue to shop there. You honestly just don't get service like that very often anymore.”
9:30AM - 5:30PM
628 E 60th St, Tacoma
Hardware Stores
“This place was awesome. We have a home built in 1917 and it so hard to find replacements that look right. This place has everything we have been looking for and it wasn't overpriced. The staff was so friendly and the store is so clean with everything clearly priced.”
“I called before my visit to confirm they carried what I needed, and the phone experience was great—both associates were helpful and kind. When I arrived, the cashier made sure I got every answer I was looking for. She didn’t know the answer to one of my questions, and I was ready to just guess, but she insisted on calling someone who had more knowledge about my situation.
The associate she brought in was incredibly helpful, knowledgeable, and really understood my needs. The associate who brought the items out to my truck was also exceptionally nice—he even loaded the bags into the bed for me.
I had been nervous about making this trip because I honestly had no idea what I needed, but every one of these associates made me feel comfortable and taken care of. I’m truly grateful for their help.”
“Came to the base to do some installations, only to find out kits had mismilled screws 3000 plus. Being new to area I went to Fastenal out of name recognition no luck. Could not tell me where to go. So stopped at a O'Reilly's they told me about Tacoma screw
Went to the Olympia location Jared found what I needed but that location only had 200 but found another 800 at the Tacoma location so grabbed those as well and they had the rest of the order two days late. Before I could write this review I had another bunch of kits missing specifically nuts and screws
They again saved the day it me enough to get thru the day with more coming in tomorrow.
Jared, Brady and especially David !! He really when above and beyond to meet our needs, to find what I needed and get it to me and follow thru with all communications and status updates.
And Sarah help out today big time
Thanks again, I'm sure I'll be back before this is all over”
“By far the best customer service I've experienced in years. James was incredibly knowledgeable and helpful. I will definitely be back and would recommend Brookdale to anyone. Prices are competitive and they offer a military discount on lumber unlike the big box store down the road.”
“Always a great experience down at the fife BFS location! Counter crew is very knowledgeable regarding all their products followed by the fast service of drivers in the yard!”
“We love our local Ace stores. This one has a Hallmark store inside which is a treat when u need it. They have a beverage station too for a complimentary soda while u shop.”
“Always a great place for replacement tools. Excellent selection of disposable gloves and other single use tools. Definitely recommend the Inside Track membership, will save you $$ throughout the year.”
“Easy and quick place for needing something last minute. I do have a complaint on when someone at a register says that a tool will work for something and they did it but it does not work. Very unhappy with the product I purchased and will return.”
“Looking for a particular item that O'Reillys & autozome didn't have. I asked the cashier if they had it and within minutes another young lady came out and walked me to that said item and found it. I was in and out within 15 minutes. Customer service was great! Thank you”
“The people there are very helpful and willing to answer any questions or guide you with what you need. They will even help you with things out to your car without even having to ask them. Between the south and Ace and the 112th St., Ace. They are the only two that I will go to even if I am near a different store.”
“I ls swapped my 97 gmt400 and needed to join the ls fuel lines to the gmt400 fuel lines and replace some of the hard line with fuel injection hose with new fittings. Waited about 45 minutes and it was done for about 80 dollars.”
“Only one store had the item I needed. Asked them to hold it for me for 2 hours so I could drive to them. Object was waiting for me at the checkout and they offered help getting large heavy bulky item to my car. Thanks Ace employees for making my shopping experience stellar!”
“Nice people
Filling the propane tank was very quick. The guy saw me walking to the pump and literally beat me to it. Apparently that is normal.
I'm told they are slightly more expensive than u-hual, but not wait time more than offsets that small difference.”
“Great experience!! After searching for months at Home Depot, Ace Hardware, and WGS Guns for a screw to help mount my laser on my pew pew, I finally discovered NW Fasteners! Ron was amazing and knew right away what I needed!”
6:30AM - 5PM
3800 6th Ave, Tacoma
Hardware Stores
“Purchased a vinyl window (custom order) wasn't sure what to get exactly but, the representative (Sarah Nolan) was wonderful and explained the difference between the windows and their fit in the opening. I received the window within 2 weeks. I also purchase lumber and pellets from Gray. They have great customer service always.”
7AM - 6PM
2402 Pacific Hwy E, Fife
Hardware Stores
“I replaced my battery and the screw broke that goes to the positive connection. NAPA was the store I found the size that fit. The place I bought my battery didn't have the correct screw size.”
“This place is amazing. We do a lot of business here and sometimes it’s a simple fix and other days it can be a bit complicated. The staff is always helpful in making sure I’m satisfied and leave with the correct parts. Today was no exception. James went above and beyond in helping me and my company. Thank you.”
“I was able to rent an auger they had 2 in stock. Apparently, you can't reserve heavy machines online as it showed nothing for Sat rentals. So I just called in and they opened at 6am. Victor was very helpful gave me the run down of the machine and got me out in no time. Thank you so much, Victor!”
“I am newly in a wheelchair and I drove up to the front door called them.Someone came outside and helped me in my truck.I couldn't believe it they are awesome!”
“AMB Tools & Equipment was extremely responsive and professional throughout the bidding process for our Tacoma, WA Air Compressor PM project. They communicated clearly, answered all questions promptly, and made the process seamless.”
7AM - 4:30PM
2650 E Bay St, Tacoma
Hardware Stores
“The service was fantastic. The 3 gentlemen I interacted with We're kind , courteous And helpful with ideas with my project.. The customer service couldn't have been any better.”
“Eric helped us. He was super friendly and made sure that he was giving us the most helpful advice, not just selling us things. I will definitely come back here to maintain my chainsaw and purchase other products.”
“When in need of unconventional plumbing cartridges, these are the preferred providers. For warranty items such as commercial water heaters, they are also the optimal choice. Few establishments possess the extensive knowledge that they do.”
“If you want cheap, no knowledge, and probably not what you need, go to one of the big box stores. If you want knowledgeable people, fast service, and darn near any fastener/tool you could need come here. I came here to find one very weird fastener for an old piece of yard furniture. I gave one of the team the only copy I had and three minutes later I had exactly what I needed. I’ll be back here again.”
“Gave them another try and called in after a bad phone experience. I explain my situation on another company letting us down by saying they had them and didn’t. That I needed a certain brand and color shingle. She made some calls and was able to get me what I needed by the day I needed. Thanks again Lei!”
“Not usually my Ace, but was led here because the app said it had the maul I was after so I drove down and got it. Received good consistent service I have come to expect from every Ace.”
8AM - 7:30PM
2800 Milton Way, Milton
Hardware Stores
“Talk about a lifesaver for a local job I was doing. The employees are willing to put forth the effort to help you if you have any issues. As I observed by then. Helping other customers. Impressive”
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“I'm really not an Ace Hardware shopper but one of the employees by the name of Brandon just gained my loyalty. His knowledge, Patience and Customer Service regarding the purchase of a 91 R Trimmer was a truly professional experience. Not only that, it's a satisfying feeling knowing the warranty and in store maintenance department that Ace Hardware offers is by far amazing. Thanks again Brandon. Jose U.S. Army/Retired.”