Home Improvements in Puyallup, WA

“My husband and I received excellent customer service from Bob and Curtis at your South Hill location! They did everything in their power to find what we needed! For that reason, we will always visit your store in the future! Thanks again for your help! Much appreciated!”

“It's pretty cool farm supply store from what I can tell they sale just about everything one might need on the day to day to keep things rolling. Wether or not they are the cheapest I am unsure. I do know their employees are friendly and helpful.”

“This location seems to have turned around from its extremely poor customer service history! I am a senior, and was attempting to get a few 2x12x12 boards down for a project. An Asian employee, older gentleman, came to help me without being asked! Amazing! I was able to get them cut right away too, and at checkout the young lady was far far more personable than the witch I've had to tolerate before ( hopefully she had been let go). Long story short, a very pleasant experience at three different customer contact points (getting heavy lumber down, getting it cut properly, and a very pleasant checkout). Couldn't be happier about this new direction!”

“Everyone is always nice. Found what we needed. Would like to see bigger paint swatches. The little ones are hard to envision. But still a great place for home improvement.”

“I was at the Lakewood Lowe's looking at wallpaper. I found wallpaper that I like there were only 2 rolls so I purchased them.
I called the Tacoma Lowe's and spoke with a representative. I was told that they had 4 rules of that particular wallpaper. They said I could come and pick it up at the paint counter. So I drove from 72nd and McKinley to the Tacoma Lowe's over by fircrest. Went to the paint counter explained to the sales associate about the wallpaper. She said I don't know anything about that there's nothing back here for anybody. She was pretty snotty and had that fake sweet can I help you thing going on. I went to the return desk the young lady there was not helpful and quite rude too very short and blunt. Okay so I go to the wallpaper aisle and look at the wallpaper I don't see any.

So I go out to my car.I go online and I'm trying to locate this wallpaper at different Lowe's. That was a big pain.

I go back into the store to the paint counter ask the young lady could you please check to see if you have this in inventory. Wallpaper is a whole different department than paint. Would you like me to go see if I can find the lady who works in the wallpaper and window covering department. That would be great. She comes back about 8 minutes later. Tells me that the young lady has been the only one here and she has not received any phone calls today. The phone number here starts with a 460 doesn't it. No it's 253 I said the prefix oh I don't know.

So very frustrated at this point the lack of ability to help somebody or answer any questions. I go back out to my car I decided to call the Puyallup Lowe's. There's another thing that gets me they're stupid AI phone system they have. I won't talk to it I think it's ridiculous they can never get anything that you say right. After saying sales associate about 10 times It transfers me to a sales associate. A young man named Jordan answered the phone. I explain to Jordan what had happened he sympathized with me. Give me the number on the package and I'll look it up. He said looks like we have four rolls here. Would you like me to go double check in person to make sure we have them here. Yes that would be wonderful if you could do that I replied. Yes ma'am there are four rolls here. Could you please hold them for me? I'm coming from the Tacoma Lowe's should be there in approximately 20 minutes. Sure ma'am I'll put them in a cart. Can you take it to the floor department with you? Yes I can ma'am. Okay thank you so much for all your help I greatly appreciate it jordan. I'm on my way.

I get to the Puyallup Lowe's I walk in the door. I go directly to the flooring department. There's a cart with my four rolls of wallpaper in it. I grab the cart I go two aisles down I see a young man there whom I'm suspected was Jordan. He sees me and says you got your wallpaper yes I did thank you so much. I look at his name tag I want to make sure I get your name correct. I'm leaving you a great review. Thank you ma'am you have a great evening he says.
This young man was polite, sympathetic, well spoken, very helpful, smiling when I saw him and helping another customer.
Keep up the great customer service Jordan.

Shonna.P”