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“There was an issue on the back end of getting my service switched over and upgrading to a new iPhone but Brooke spent literally HOURS getting everything cleared up for me. Thanks, Brooke!”
“Came in looking to get my phone fixed as fast as possible, and Gage was very helpful and attentive to getting my phone fixed right away and was very kind during the process. He had my phone done within two hours!”
“The two gentlemen who work at the store are very professional courteous and very helpful!! They cleaned up my account and got my cell phone bill cut b y 2/3rds!!! Highly Recommend”
“I came in to The Cloud with a totally "dead" computer and within half an hour it was revived, efficiently, kindly and at a very reasonable price. If something happens again, I shall certainly return, and I warmly recommend.”
“Went in to get a new phone and was helped by Serigne G who was wonderful! He was very knowledgeable, friendly, and was very patient in helping me set up my new phone! It was hands down the best experience I’ve had in an AT&T store ever :)”
“Excellent experience at the West Seattle store with upgrade and setup on both phones. Mark really went above and beyond. He stayed open knowing public transport would not get us to the store until 40 minutes after closing. He stayed until our updates and transfers were 100% complete.”
“Love their socks! Just bought a pair for my husband while I was in Seattle nice fit well made great patterns. Very unique sales staff was fabulous. Very helpful and friendly. If you go in remember that it is a cash free shop. Can't wait to look at their online catalog.”
“I was having a very hard time with Assurant, Metro's insurance company to activate my new phone shipped to me. I went into the 3rd Ave store and talked to an agent he was determined to fix the problem. He was on the phone for at least 1 hour on hold and talking to a number of Assurant representatives. Sad to say, After all that I was still having an issue.
I just wanna say THANK YOU to the METRO STAFF on 3rd.”
“Our heartfelt thank you to Andre, Sheikh and Vivek at the Northgate,Seattle, Wa AT&T! Each of them helped problem-solve a very difficult error, and in the end, we invested in a Wi-Fi solution and a tablet to facilitate our lives in rural Blaine, Wa.
Believe me when I say, these men are the best! We are happy!”
“I had a very good experience. I was not planning to make a trade on spot. But working with Kailani was so positive that I made the decision for two upgrades. She was professional, kind, respectful and also very knowledgeable. although it took a while to address the challenges, I truly enjoyed working with her. Thank you!”
“We were helped by Richard this Friday afternoon, with expertise and courtesy. Ours was not a big ticket sale (low end galaxy), but he was helpful in every way that we needed. At the same time he was helping two other customers. Very good service!”
“This is a five star review for Cory, although I don’t know if this is the correct spelling. From the moment I walked in the door he made a great connection, was with me the whole way through using a warranty, replace my lost phone, and also had excellent technical support skills. He remembered and greeted me when I came in the next day, and I was very disappointed to find out he wasn’t there the third day. Thanks again, my phone is finally set up after I was referred back to Apple today…”
“I am so Glad Kyle has helped me. He is the BEST. I am phone challenged he was so patient and a nice gentleman to help me. I will refer all my Verizon friends to this store”
“Amazing service at this location today by Nyair Cleveland. We haven’t been happy with our Verizon service for the last year so decided to try something different with Cricket. We didn’t even have our phone #’s ported yet and Nyair was able to advise us through it and get set up with 3 new lines (including an Apple Watch) in less than an hour. He was extremely thorough making sure everything was working exactly right before we left. He was friendly, answered all our questions and made what is by nature a tedious task more enjoyable. Thanks Nyair!”
“How you doing the guy's service at metro?PC s was very professional to the point and he was very respectful courteous.And got stuff done on time.I would suggest you're going to the one on R.AI NE R Avenue in Seattle.Thank you for your time and thank you for reading this”
“I was trying to trade in my old iPhone for the latest one. Tyler greeted me and helped me all the time. He was informative, professional and kind. He makes me feel like I am a value customer. Also, there is some discount if you are an account holder and you are a student.”
“Ashton helped me decide what phone was the best fit for me. He also helped me learn how to use and navigate my device. He’s the best person for whatever you need at AT&T. I highly recommend going to this AT&T for the quick and best quality of service especially with Ashton helping out!”
“Had a problem with my iPhone not taking photos. Michael explained the problem and I decided to upgrade since it was an old XR. Received a new phone with no monthly increase. Well done Michael. Much appreciated.”
“I had an outstanding experience of Customer Service today at the Northgate local store. Reminding me again of the vital importance of human customer service representatives who understand situations and know how to appreciate the human element in navigating obstacles and problems that can occur with a business account.
Retail store manager Josh Gaffney and his associate Kyleland contacted customer care attempts to call them on my phone via 611 failed for reasons unknown. After several attempts to call 611 and having my call systematically disconnected, it was only assistance in the store that resulted in being able to connect and begin to resolve the issue. Josh persisted and made sure that each of the steps that needed to happen were accomplished collaboratively with the customer service representative. This is why I've been with T-Mobile for eight years four months and 28 days. Kudos to this local store for keeping a customer.”
“Ariana was amazing, she was everything and we would have kept walking if it weren't for her, she answered every question perfectly and professionally then took care of everything we needed with incredible customer service exactly as she said
You are lucky to have her”
“7 months later, I'm back! This is what I get for having clumsy friends.Fast, efficient, and reasonably priced as always. I still recommend, and have recommended, iPhone Repairing to everyone who cracks their screen.Also, he recently moved to the office area between Five Rivers Indian restaurant and Georgette's. Super convenient!”
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“I thought my screen was cracked, but it wasn’t. The screen protector saved it. I got a new protector for only $30 and was on my way with an essentially new phone. I like the life time guarantee.”