Pony Express-Lake City is a convenient, long-standing shipping and business service center in a cute building with entrances on both Lake City Way and 30th Street. Customers describe it as a honest, people-centric, and "mom & pop" shop, praising the sweet, courteous, and patient staff who provide excellent and amazing customer service. Many have been loyal customers for years.
The business handles UPS drop-offs, package shipping, passport photos, and offers reasonably priced mail boxes to prevent theft. The process is typically smooth and fast, with receipts provided. The technology and way of doing things is noted by some as being outdated, though there are signs the business is updating its systems. Customers also appreciate the available easy parking and mention great deals on items like postcards. It is a go-to location for many, who plan to return for all their future shipping and service needs.
