Verizon in Seattle, WA, as represented by Victra, is highly praised for its friendly and helpful staff. Customers appreciate the knowledgeable store consultants and managers who offer a full range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Many reviews highlight exceptional customer service, with staff members going above and beyond to assist customers. One reviewer shared that Kyle worked past closing time twice to resolve application holds and issues, demonstrating dedication and commitment. Another customer praised Kyle for his thorough assistance during an iPhone upgrade, taking the time to explain options, set up new devices, and provide great care and respect to everyone. Customers also value the attentive staff who are willing to help with any questions or concerns, including complex issues like fraud. Staff members like Kailani and a young, courteous employee are recognized for their kindness and professionalism, making the visit positive and even enjoyable. The store's environment is described as respectful and welcoming, with staff creating a positive experience for diverse customers. Overall, Verizon at this location is known for excellent customer service, knowledgeable staff, and a welcoming atmosphere that makes upgrading and resolving issues easier and more comfortable.
I am so Glad Kyle has helped me. He is the BEST. I am phone challenged he was so patient and a nice gentleman to help me. I will refer all my Verizon friends to this store
June 2025
Kyle was very helpful and made my experience stress free.
June 2025
We had numerous issues with having application holds and having to talk with corporate but Kyle got everything fixed and worked way past closing time two nights in a row....I'd recommend him to anyone!
