Metro by T-Mobile at 109 Broadway E offers unbeatable prepaid plans and 5G phones from top brands. The friendly staff, including Ash, Kathie, Kathy, Deshawn, Sam, Keona, and Denise, provide exceptional customer service. They are praised for their professionalism, patience, and willingness to assist customers, even in difficult situations. The store owners also receive positive feedback for the quality of service they provide. However, some customers have noted a decline in the overall quality since T-Mobile took over MetroPCS, with the common response being to switch to T-Mobile. Overall, Metro by T-Mobile is a reliable destination for prepaid wireless solutions, with a team dedicated to meeting the needs of their customers.
I am very pleased with the service I' ve recieved in the T mobile Store located in 109 Broadway E due to the extreme kindness and availability and technical knowledge of the manager Rafael . Thank you Rafael
February 2026
Wonderful and immediate helpful assistance with the customer service
February 2026
Customer service couldn't be better, Jhonana listened to my needs...I was in a predicament with my brother in the hospital needing a replacement phone, Jhoana got me in and out in 20 minutes with a great deal and a great phone, may even be back tomorrow to get a 2nd for myself.
