Victra, a Verizon Authorized Retailer in Seattle, WA, is known for its friendly and knowledgeable staff dedicated to providing a positive customer experience. Customers appreciate the helpfulness of employees like Michael, who explained issues and helped upgrade phones without extra costs, and John, who efficiently assisted with porting numbers and transferring service. Rashad stands out for his outstanding support in replacing iPhones, making a typically stressful process much easier. Another employee received praise for excellent customer service and professionalism. The staff's expertise covers a wide range of Verizon services, including phones, tablets, mobile broadband, accessories, and device protection. Overall, Victra aims to connect technology with life in a trustworthy, fun, and profitable way, ensuring customers receive helpful, quick, and friendly service during their visits.
I had virus issues on my device. All of the reps were extremely helpful in saving my phone!!
June 2025
Vanessa was most helpful in getting my number back + setting up my new card!
June 2025
Michael is a great rep. He has helped me at least twice and is always kind, patient, good-humored, informed, and quick. Excellent multitasker and communicator!
