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“Thank you so much to Alisha, Jonathan, and Jorge for making my move in process so seamless! Moving is unpredictable in general, and they are so accommodating and responsive. Used their free move in truck as well and the process was super easy.”
“The staff and storage facilities are amazing and can't recommend storing with West Coast in Columbia City! I've stored with them for a couple of years and only have great things to say!
Nicolas was extremely helpful and kind! Big thanks to him, Amy, Greg, and the rest of the team for making it a great, low-stress experience to store my things!
The parking lot, halls, and storage units are very clean. It looks like they must clean the halls pretty frequently. The indoor parking lot for loading and unloading feels very secure with a code to get into the building as well as the elevator. There are well-maintained carts for bringing things to and from the storage units. The elevators operate smoothly and quickly.
Thank you again Nicolas, Amy, Greg, and the rest of the team at West Coast Self-Storage in Columbia City!”
“Great experience! Very friendly and helpful staff! I had originally booked a smaller unit than I needed and they showed me the unit that better fit my needs and corrected the agreement with ease. Transaction was easy. Building is well lit, working elevator, and carts are available for load in. Highly recommend as they are cheaper than Public Storage and have actual people working onsite to assist.”
“Ravel and Melissa are wonderful to work with! They are organized and helped me understand the whole process from start to finish. Safe and secure storage space with climate control. What else could a guy ask for?”
“I had a great experience working with Tatsumi & Brandon at the Sodo location. They had exactly what I was looking for ready in an hour the same day. I appreciate the flat rate pricing & straightforward rental process. I will definitely be using enterprise in the future for my truck rental needs!”
“Very nice facility. I was able to downsize and stay on the same floor. My larger unit got too expensive. Bummer that the online discounts don't apply to existing customers.”
“The customer service at this place is unbelievably awesome. Sebastian was the name of the person that helped me and he helped me perfectly and went in my opinion above and beyond any rap I've ever talked to at a truck rental place.”
“Great experience signing up for a space with the manager Edd. He was friendly, helpful and very easy to work with. He showed us our options and did a very good job explaining the process. I would 10/10 recommend this location!”
“I'm sure you guys are great, but your customer today was driving on i5 and 522 with an unsecured load including pretty large rocks that could easily shatter a windshield or worse.”
“This is a small business, family-owned and it is fabulous. I ended up renting a unit and then end up not using it and I had no problem canceling my lease. These guys are awesome! Always going to recommend them.”
“They were very helpful and close to my job. I originally went in uhaul site since they use to be affiliated with them but that was when they were First Ave Storage now they are now CubeSmart Storage. They were able to help me right away today and and got move in on my lunch break so it was awesome experience and again very helpful in my time of need. Don't forget for every new rental you get half off your first 3 months in.”
“The employee who helped me out was communicative, straightforward, understood why I needed a rental, and streamlined the whole process. No fluff. A great CS agent. Easy pickup, easy return. The equipment is always in good condition, but the personability of your staff set it apart.”
“Service was fast, informative, and well versed. Staff was kind and made sure to offer help and the option of additional services I was unaware of. They were incredibly kind <3”
“Karla is an absolute superstar! Today i rented a truck from this location. My time for pickup was towards the end of the store's hours and i was running behind schedule. When i walked up, staff was leaving and had already locked up for the night. Karla saw me walk up to the door and answered with a smile asking for what I needed. She swiftly invited me in to help me out. She was kind, professional and efficient. It seems rare to see someone go over the top to help someone like this and Karla's demeanor was extremely refreshing. I will be sure to use this location for all moving needs from now on!”
“The service is amazing! All the employees are knowledgeable and the whole process was quick and easy. Highly recommend online checkin before arriving to be able to zip through when you arrive. Thanks for the great service!”
“Had an issue with my rental vehicle. They scrambled to arrange another vehicle from another site, took me there and organized everything. Was a bit late getting out - but was impressed with the service. Kudos to David and Priyanka!”
“Working with this guys over 3 years, great customer service and best prices for long term rental. Also bought a truck from them, everything was pretty easy and comfortable.”
“The two guys working the closing shift on 8/18 were great!
Helped me with the return even though it was after they had closed because the app was down.
Great customer service.”
“Just want to give the two guys working today at the desk a huge shout out.
They were busy and also the app was glitching out. They helped me get a truck even though my time was somehow changed from 10a to 10p. They were both calm, cool, and completly knowledgeable. The truck was in great shape and this was the first time I have ever rented a car/truck and had a super easy and manageable time. Looks like this location has a good flow going even when the day was throwing some curves. They actually cared and reassured me about driving one of the box trucks since it had been a while, and even asked how everything went after and ended with a handshake. I might be old fashioned, but that is the stuff that sets you apart in my book for repeat business.
Just a really pleasurable experience and I look forward to working with them all again.
Great job guys!”
“For hitch install.
Owner of this branch was very reasonable and accommodated my crazy scheduling and poor communication.
Install was done on time and at the most reasonable price I could find in Seattle.”
“Rented a newer model Silverado in excellent condition that towed our trailer with ease. Online rental system is clunky but it worked: took ~10min from arriving at the location (they geofence in the app and website) to getting the keys. The staff is very friendly! It's a busy location so expect a line if you need to go to the counter. We've used this location several times and they are seemingly constantly getting new vehicles, including some box vans with backup cams (finally!)”
“Easy pick-up/drop-off process but what really stands out is their customer service is second to none!! So incredibly helpful, even on a day they were closed!! Will return here for sure.”
“I had reserved a moving van, but it had broken down. Unfortunately, when I arrived, they didn't have one available that size to substitute. Fortunately, they immediately telephoned the nearest dealer, about 10 minutes away, & my needs were met right away. They were most friendly & helpful. When the need arises again, I will choose to use their services.”
“Best rental experience of years of car and construction equipment renting. Knowledgeable, professional and efficient are a few qualities of Brian. Shortly after having returned the truck , Brian called to say he saved a tool he found in the cab. A bonus to an outstanding experience. George”
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“Paige gave me a tour of the storage unit I was interested in to confirm if it was the right size and was able to answer all of my questions. Overall it was a quick and easy process getting a storage locker.”