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“Heather and James have made my recent life transition a breeze as far as providing professionalism and assistance with a new plan and internet and all while being courteous, friendly, and supportive”
“My customer customer service rep was extremely helpful as soon as I stepped in. Went from potentially not being able to get anything accomplished to efficiently getting it all done and more! Thank you Devan!”
“I cannot recommend this place enough! My PS5 DualSense controller was completely messed up—major stick drift on both analog sticks, unresponsive buttons, and it was basically unplayable during my intense gaming sessions. I was about to buy a new one when I decided to give them a shot.
From the moment I dropped it off, the service was outstanding. Michael diagnosed the issue quickly, explained everything clearly, and had it fully repaired (new sticks, clean internals, and even a fresh calibration) in just a couple of hours. The controller feels brand new—actually better than new with super smooth sticks and responsive triggers. No more frustration in games!
Super professional, honest pricing, and they clearly know their stuff when it comes to PS5 hardware. If you're in the Seattle/Auburn area and need your controller fixed (or any gaming gear), look no further. These guys saved me money and got me back to dominating in Pragmata and my other favorites ASAP.
Thank you so much! 👍🎮
Highly recommended 5 stars all the way! Thank you Michael!”
“Great customer service, attention to detail !
Walked me thru how to use new phone.
Thanks for being local. Maloree is excellent and solved my problems”
“Your employees are absolutely amazing at the Riverroad verizon store ,They all deserve raises ,I literally don't know i would do without them . Amazing staff 10 stars 🌟 ❤”
“Jerald was great he found me a phone at a good price really appericate it !!!! I love my new phone. It’s so much more better. The camera is excellent. It’s only an iPhone 13 Pro Max, but I still love it. He did a really good job out of helping me going through the prices going through the different plans and I truly truly appreciate it.
Thanks”
“Liam was the name of one the workers here and I’d like to give him a huge shoutout for helping me activate my phone. My phone was off for 3 days after I received my brand new phone and Asurion kept me on the phone for hours just to tell me they couldn’t do anything for me. Plus this Verizon store isn’t a corporate place but still Liam made some calls and had my phone working in just 20 minutes and he made me feel like he was really trying to help and that MATTERS. If you guys go here and see him just know you’re in good hands 🤙🏽 Stay Blessed! 💯”
“Special shout out to Jalani Hauser! What an amazing representative, kind, super patient, friendly, great communication, always remember me when I visit Tacoma WA store! I was planning on leaving AT&T until I had the pleasure of working with Jalani And he was able to resolve my issue. What a great experience.”
“Edwin was amazing to work with! Helped us out with getting new phones and a tablet for an amazing deal.
If you need anything I can’t recommend Edwin enough! So kind and very helpful! GIVE THAT MAN A RAISE!”
“My experience at the ATT store was great. The staff -including the manager were friendly, knowledgeable and persistent and they managed to resolve the question I came in with, even if it took more than an hour to do so.
The actual reason I was in the store (a 90 minute drive for me, but the closest store able to deal with my issue) is not a positive reflection on ATT's customer focus. I needed to transfer a business phone number to my personal account. I thought, 10 minutes, tops. Instead, it took 5 days, 4 calls, 3+ hours on hold and eventually 1+ hour in the Tacoma store. In the process, I received 23 emails from ATT. It was awful, and not an advertisement for ATT's ability to implement functional, customer-friendly, effective processes.”
“They are amazing. Their customer service is great. Usually that’s the case in every AT&T I have gone to. This store is even better.
just a little bit heads up, weekends they get pretty busy, so time waits may be longer.”
“Mariana and Roxanne were extremely helpful, friendly, and professional. They only had one left of the phone I was looking for, and they held it for me so I could come get it. Much better service than the 38th Street location. If you have Cricket and live in the Tacoma area, go to Lakewood!”
“I can't give enough stars for manager Jesus. My wife and I are seniors and are not proficient in modern technology but Jesus explained everything wrote info down for us and helped us get a replacement phone when my wife had hers stolen. It came to our home in 3 days. I immediately decided to switch from my phone provider to be part of my wife's plan. Saving me over $1000 per year. Jesus gets manager of the year and is a future regional manager. A kind young family man and a blessing to 70 year-old guys like me.”
“Jessica was EXTREMELY helpful helped me with all my new questions and helped me get into a new phone. Even came back the next day and extremely helpful with all my questions”
“Kayleigh and Nicholas were amazing! I was unhappy with “chat” AT&T online and went to the local store and everything I needed done was taken care off!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“I was having some major problems with one of my phones and the gentleman there Jose was very helpful got my phone back on the road showed me some phones for the future that I could buy. Was a good experience”
“Denajia had excellent customer service, she was very patient and helped me throughout the whole process of getting a new phone. This is the type of customer service you want to have!”
“Ariel was totally amazing with matching our needs! With most excellent customer service! My wife, and I very surprised with the great service! Usually it's always been a hassle in the past. When we had to visit a Boost store! But, Ariel made us feel like what we said mattered. That was very refreshing! Thanks Ariel for your great customer service skills! We'd give you ten stars if we could!”
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“Peter was awesome in getting me set up and looking out for the best scenario to fit my needs. I really appreciated the time he took to make sure I got the most out of the experience and to make sure that all the pieces were the right fit. I will for sure be coming back to this location for my phone/device needs in the future.”