10AM - 7PM
6909 S 19th St B, Tacoma“My old phone finally died after 5 good years. I had gone to another location with no help and the workers not listening when I said it was dead and couldn't be charged; told me to go to best buy since they had no inventory of phones i was looking for. But the next day I called this location to make sure they had inventory which they did. Though the phone I was looking for wasn't in stick, Dwyane, helped me pick and set up my new S23 FE. All in all great customer service and no need to keep repeating myself. I'd go back for questions and concerns. This location is hidden in the corner next to a Starbucks and a really good Thai place I was recommended. Thanks again Dwyane, love my new phone and case!”
“Giancarlo was awesome in helping me get another phone for my husband. Great customer service and very patient with us. If you need another phone go see Giancarlo at Phone Guys!”
“Yesterday I came into this store to sign a new contract and get a new phone. I made it all the way to the sales rep taking the phone out of its box, only to find out a scammer opened an account under my name leaving a debit. So it didn't work out in the end. But this review is just to say that I had a really good experience at this store nonetheless, really good staff.”
“This has got to be the beat Cricket store location I have ever seen. The local buns really know to get the party going and are always open to peeing on whatever exciting”
“Very professional. However, I would not recommend the Motorola Moto phones even though they are in the $125 range. Better buy the $8 coverage insurance, then make calls and FedEx it. The Samsung 15 works fine, for $250.”
“I visited to upgrade another device on my plan and was helped by David. David was very knowledgeable and helpful as well as very pleasant to speak with. David also made me aware of AT&T services I was unaware of. Again, I highly recommend this location.”
10AM - 6PM
2901 S 38th St Ste D, Tacoma“Excellent customer service. The minute I walked in I was greeted with a big hello how can I help you today. And I explained what I needed, and the clerk walked me through everything turns out we couldn't unlock my account as I had signed on incorrectly too many times and I did not have my phone for 6 months. Did I fail to read the fine print? Yep ”
10AM - 6PM
14125 Pacific Ave S Ste B, Tacoma“Great customer service, Van was very helpful and beyond his responsibilities, he answered all my questions and helped me with my phone problems. I will recommend him to anyone.... A+++”
“I am hoping this is the T-Mobile location at the Tacoma Mall. I would like to review, thanking the staff, especially Michael. Earlier today, I dropped my phone and it resulted in the screen breaking. I could not even enter my pin to access my phone, so I logged into my Samsung account and ultimately locked myself out. In order to access my T-Mobile account, a text message verification process is done. However, with my phone broken, I couldn't access my text message. I first drove to the 6th street T-Mobile location and dealt with a very rude employee. He looked at my locked phone, and it was almost as if he presumed I had stolen it, because he simply wrote a website on a sticky note and told me to contact them. I asked them how I could do that if I can't access my phone. He pointed to a tablet and said I could try using that. Of course, that tablet did not have access. So, after weeping for a while, I decided to try the Tacoma Mall location. Thank Goodness for them! Michael sat with me and help me switch the SIM card into an older phone, then I was able to receive a text message to go through the verification process. I am now scheduled to have my phone repaired, and I thank Michael for that.Avoid the 6th Ave location. Go to Tacoma Mall T-Mobile Store instead!”
10AM - 7PM
4009 Tacoma Mall Blvd Ste F, Tacoma“Came in today and was very happy to see a woman at the front counter. She was very kind and was sympathetic about my brand new phone being damaged beyond repair. She was could tell almost immediately that my phone couldn't be repaired, it would just need to be replaced. I didn't catch her name but she was seriously so lovely! I didn't use their services today but I would come here if i needed to just because of her.”
“Daka and Kendal provide amazing customer service. They were both very helpful with my phone problems that I've been having. Their suggestions really helped motivate me in the right direction to the phone that was best for me. I appreciate the time they spent on me and their character really made it a great experience.”
11AM - 7PM
4502 S Steele St, Tacoma“Great store had a great time with D*** trading from a paper clip all the way up to a screen protector really nice and friendly and thank you for whoever you are forget it I didn’t get your name”
“I went to the Verizon store on 19th street in Tacoma. The young lady Iana (or something like that) was very helpful, she got me the best deal and plan along with my upgrade. ..I highly recommend you ask for her because she's patient, knowledgeable and knows what she's doing.”