Gesa Credit Union is generally regarded as a great place to bank, offering fantastic rates, good products, and friendly customer service. Many members appreciate the helpful and welcoming staff, with some employees, like Bridget, being highlighted for their warm attitude and excellent service, making transactions enjoyable and memorable. The team is always ready to assist members and provide support, which contributes to positive experiences overall. However, there have been some isolated issues. One member had a negative experience when a male teller refused to cash a check due to a name mismatch, despite having sufficient funds, which was seen as unprofessional. Another member expressed frustration after being asked to provide extra proof of identity despite being a longstanding member, feeling the process was unnecessarily strict. Despite these rare incidents, most reviews emphasize the helpful staff and good banking experience at Gesa Credit Union. Overall, it remains a trusted financial institution with dedicated employees committed to serving their members well.
Great customer service always friendly. The staff is wonderful. It’s kind of an old-time fill where when you go into the branch, they know your name they say hi very friendly. Awesome filling.
June 2025
I love GESA! They have great customer service, and an outstanding fraud department. Yes, it’s maddening when they lock my account due to suspicious fraud, but at least they are keeping my $ safe. The employees are friendly and efficient as well.
May 2024
Great Credit Union! The employees at the Sullivan Spokane Valley branch are very friendly & professional + Gesa's 800# customer service is top notch as well. I highly recommend Gesa CU!
