Mattress Firm Francis is dedicated to helping customers achieve their best sleep. Staff members, including Jeremy, Joshua, and Josh, are knowledgeable and friendly, providing helpful and straightforward service without being pushy. Customers appreciate the patience and professionalism shown, even when managing tired children or answering detailed questions. The store offers a wide selection of top brands such as Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®, ensuring options for different preferences and budgets. They provide a 120 Night Sleep Trial® and a Love Your Mattress Guarantee® to help customers shop confidently. Many shoppers have found the process easy and enjoyable, with some purchasing high-end mattresses they had been eyeing for a while. Customers value the store’s commitment to quality service, good deals, and convenient delivery options. Overall, Mattress Firm Francis is known for its helpful staff, great customer service, and a wide range of quality mattresses to suit various needs.
Bought the Mattress on Thursday 12-18. It was delivered on 12-19. We slept on it Friday and Sunday nights. Best thing that has happened to us. Our old mattress was 40+ years old. Pamela, the sleep expert talked to us and listened to what we has to say. Then showed us samples. There was no big push for us, she simply... read full comment
June 2026
The employee was not pushy but very informative Gave us lots of choices and lead us where we wanted to go Appreciated her time, expertise and patience as we were exploring and wondering which options were best for us Excited to get our new beds!
June 2026
Josh was very helpful and gave me a great deal! I told him my budget and he worked with me to get me what I wanted!
