Verizon offers a variety of mobile, 5G home internet, and business services, with convenient options for customers to visit stores or order online. Customers can schedule in-store appointments or place orders online for free pickup, same-day delivery where available, or use express lockers for quick access. Reviews highlight a generally positive experience, with many customers praising the helpfulness and friendliness of staff. Geri and Daniel at the Spokane store listened to customer frustrations and offered solutions, making a significant difference after months of difficulties. Addissun provided helpful suggestions during a device upgrade, saving money and ensuring a smooth experience. Cass, the manager, was courteous and efficient, making the visit quick and pleasant. Ashlie was praised for her personable and helpful service when getting a new phone, and Tatiana went above and beyond to assist a new customer with phone setup. Overall, Verizon staff are recognized for their attentive service, problem-solving, and willingness to help, making the experience better than other carriers. Customers appreciate the ease of service, efficient process, and staff who genuinely listen, resulting in a generally positive reputation for the store and its services.
Very helpful and thorough. Wait time was decent this time. We were in & out quickly. We got what we needed and weren't pressured into extra expenses.
May 2025
Went in for an upgrade today on one of our lines. Addissun was ready to help and had answers to all of our questions. Addissun made some great suggestions and helped save us some money in the process which always makes me happy! Overall this was a great experience and we are very pleased with our visit today. 10/10 would... read full comment
June 2024
Hannah is a real GEM! She's super helpful and listens to what the customer wants!
