Victra, a Verizon Authorized Retailer in Spokane, WA, is highly praised for its friendly and knowledgeable staff, especially a salesperson named Bear. Customers highlight Bear's outstanding service, noting his patience, helpfulness, and ability to explain options clearly. He takes the time to walk customers through their purchases, helping them find better deals, assisting with setup and transfers, and identifying unnecessary charges to save money. Customers appreciate that there is no pressure or up-selling, just honest guidance to help them make informed decisions. Bear's friendly demeanor and patience extend even when dealing with upset or impatient customers, often calming tense situations and leaving customers happier. The store offers a full range of wireless devices, including phones, tablets, wearables, accessories, and device protection, with a focus on connecting technology to life in a trustworthy and fun way. Many reviewers express satisfaction with their new phones and plans, thanks to the assistance provided. Overall, Victra is recognized for its excellent customer service, knowledgeable staff, and a positive shopping experience, making it a trusted place for Verizon products in Spokane.
Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.
April 2023
Could have more in terms of phone accessory options, but best service we have had at a Verizon store to date.
February 2023
Your employee Bear gave me excellent service and helped me choose a new phone with much better features. I am happy w/my purchase thanks to him!
