BECU Credit Union is a member-focused financial institution that operates as a not-for-profit credit union, offering its members better rates, fewer fees, and free financial guidance. Members appreciate the friendly and caring staff, who are often described as knowledgeable, patient, and helpful. Many reviews highlight the excellent service at specific locations, with staff going above expectations to assist with questions and issues. Notably, some employees are praised for their financial tips and advocacy for members' best outcomes. The availability of a 24/7 ATM is considered very convenient, especially for members with irregular schedules. BECU's commitment to security is reflected in the praised credit card fraud protection, and members value the insured purchases. Financial advisors are accessible by phone five days a week, providing additional support. While most experiences are positive, a few members mention inconsistency in service quality, with one expressing disappointment after a less helpful visit. Overall, long-term members are satisfied and see BECU as a trustworthy, caring financial partner that prioritizes members' needs over profits.
They were very helpful with getting me set up with a new account. Good staff
July 2025
Five is kinda low, but it is all they have. Best service anywhere. Very quick to help, and easy process. Options explained perfect.
July 2025
I'm so happy to now be a member with BECU. They truly care about their members and charge appropriate fees, and are not out to be monetary predators. Special thanks to Linda for her amazing help; she's worth so much more than 5 stars.
