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10AM - 8PM
4502 S Steele St K901, Tacoma
Mobile Phones
“I treat my phone like a hockey puck, so I frequent the Zagg kiosk in Tacoma. Those dudes slap me a new skin on with no bubbles, hair, or slack in it like it’s nobody’s bidness! They’re fast, efficient, & fun to chat with while they’re working!”
“Jerald was great he found me a phone at a good price really appericate it !!!! I love my new phone. It’s so much more better. The camera is excellent. It’s only an iPhone 13 Pro Max, but I still love it. He did a really good job out of helping me going through the prices going through the different plans and I truly truly appreciate it.
Thanks”
“We were greeted in a friendly manner, by the Verizon representative, who understood our needs and completed the upgrade of our phones in a friendly manner, answering our questions in an understandable way.”
“Ron was super helpful after I had tried everything under the sun to get my new phone activated. He was patient and willing to call ATT corporate TWICE for me. Yayyyyy”
“My experience at the ATT store was great. The staff -including the manager were friendly, knowledgeable and persistent and they managed to resolve the question I came in with, even if it took more than an hour to do so.
The actual reason I was in the store (a 90 minute drive for me, but the closest store able to deal with my issue) is not a positive reflection on ATT's customer focus. I needed to transfer a business phone number to my personal account. I thought, 10 minutes, tops. Instead, it took 5 days, 4 calls, 3+ hours on hold and eventually 1+ hour in the Tacoma store. In the process, I received 23 emails from ATT. It was awful, and not an advertisement for ATT's ability to implement functional, customer-friendly, effective processes.”
“I have been having difficulties with my TMobile SyncUp Drive ever since I had to upgrade to the new style. It flat out just didn't work. I went into a different location 3 times and they couldn't help me. I called customer service and still no luck getting it to work.
I walked into this T-Mobile and they were able to help me within in minutes. The problem? The SIM card on the new SyncUp wasn't linked correctly.
Thank you team for getting this resolved for me!”
“I went to the store on 38th with a few complications and Mirza working behind the counter at the time was very helpful and patient with me, he helped me get the best service I could and I will definitely be doing all of my metropcs business here”
“Went in for a upgrade and Richard got me hooked up with the newest galaxy phone for me and my wife for FREE!!! And are bill is still the same for both lines. This is my fourth transaction with Richard. Thanks a lot for your help!!?”
“Jose had the most outstanding customer service! He was super helpful and went out of his way to help me and the other customers even tho he was alone. He resolved an issue corporate couldn't even solve. If you need help, he is your guy! you should recognize his outstanding service ?”
“We went to 3 other MetroPCS locations and they didn’t even know what they were doing with my account so we went to this one and Ali knew what he was doing. He got my husband set up with a new phone after his phone died and I’ve been with MetroPCS for 15 years”
“Elizabeth went above and beyond to help me today and made the whole experience easy and stress-free. Her customer service was outstanding, and because of her, I’ll definitely be coming back. Thank you, Elizabeth!”
“The staff is knowledgeable about the phones, services and discounts.
When you call the store they don't answer the phone all the time.
I've always received great service from the staff here.”
“The sales reps here at the 84th and Hosmer were very friendly and helpful. They were able to answer every question and resolve the issues I had with prior carrier.”
“Huge shoutout to Jessica at Cricket for her amazing customer service! She was so kind, patient, and incredibly helpful from the moment I walked in. Even after I had to come back the next day for some extra troubleshooting, she took care of everything quickly and efficiently — no hassle at all. Jessica explained each step clearly and made sure I understood what was going on, which I really appreciated. You can tell she genuinely cares about her customers and takes pride in making sure people leave happy. Thanks to her, I walked out with my phone working perfectly and a great experience all around. Highly recommend seeing Jessica if you want friendly, fast, and thoughtful service!”
“Luke was so helpful, I have had a hard time getting the answers from another store. TlI bought ny phone and the fast mobile modem, I have gamers at home and the price is amazing!”
“I'm not sure why these guys get bad ratings. They were very kind and helpful. They listened to my problem and suggested an option that saved me a ton of money! I really appreciate the attitude of customers first rather than taking advantage of the vulnerable situation I was in. Thank you!!!”
10AM - 7PM
2901 S 38th St Ste D, Tacoma
Mobile Phones
“Nigel the gentleman on today was the best cricket person ive ever came in contact with.Was pleasant and told me how to fix an issue none the less with a smile and gave us extra info as well.Will definately come back if need be”
“Outstanding customer service. Alexandria is a magical unicorn of patience and professionalism. Thank you so much for helping us get our seven lines ported over - I don’t know what we would have done without you! Five stars all day. ?”
“I just stopped by the T-Mobile store here on pacific and 38th for some minor adjustments on my phone. I also had a few questions. When I walked in Chelsea greeted me with a smile and she took charge. What a delightful person! Very professional. Thank you again Chelsea for your help. I'm extremely satisfied with the service you provided me today!”
“Great store had a great time with D*** trading from a paper clip all the way up to a screen protector really nice and friendly and thank you for whoever you are forget it I didn’t get your name”
“My experience here was amazing, 10/10 service and I would give a 10 star review if I could. It's all thanks to nicholas. he helped me out so much he was very knowledgeable on the specs of the equipment and made my day 10 times better. Thank you to him and to the AT&T franchise for solving the issues that cause a daily struggle in my life. P.S. Definitely deserves a raise Also my number is 479-570-6080 if you think this review is fake”
“Daka you are AMAZING!!!!He needs his own shop. Customer service SUPERIOR! knowledge of products SUPERIOR! I'll always come to see Daka he gets it RIGHT the FIRST TIME!!”
10AM - 7:30PM
2522 S 38th St, Tacoma
Mobile Phones
“Walked in today to see Kem handling a troublesome customer with grace and professionalism. Could not have handled it better. He helped me get a new phone a few days ago and helped me again today!”
“I don’t typically like Tmobiles AT ALL cause it’s stressful but this one if you ask for Diego, he’s the man. I did have to pay a lot of money to get out of my current situation but in the end I’m saving money and it’s cheaper! Shout out Diego”
10AM - 8PM
212 Garfield St S Ste 106, Tacoma
Mobile Phones
“I had an amazing experience here at this location. The staff were so friendly. And helpful. Don’t pay attention to all the negative reviews. I’ve been inside this location and seen first hand what they deal with when it comes to difficult customers. And they handled it so well and professionally. Those are usually the ones to leave the poor review. But i don’t think it reflects on them accurately so i felt the need to express that. Thank you to Lex the store manager and all her employees that she’s done so well training.”
“The agent was friendly and was able to relieve my problem with getting me set up so the system would allow me to pay online. I have been battling with this issue for over a year and it now will save me time.
Friendly staff helped others in the store and when someone came in they were greeted.”
“Had an amazing experience upgrading a line. Courtney and Franklin were wonderful, willing to answer my many questions, and they took care to make sure everything went smoothly. I will make sure to return here for any future upgrades, they are highly recommended.”
“I bought my Apple Watch ⌚️here and the man who helped me was very nice and the service I got was very great! I always come here if there’s something wrong with one of my devices or I just want to check out the latest tech. 5 stars!”
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“When I came up to this kiosk last night, I was 18 hours into a phone nightmare and clinging to my last shreds of hope and sanity. This man was utterly unfazed, totally unflappable. Just took the phone and got right to work on it while I hovered nearby, gallantly fighting off hyperventilation. 20 minutes later I have never been so happy to see my own lock screen. I'm in Olympia, and if I ever need help with my phone again I'm hauling my ass straight up to Tacoma; this man has my loyalty for life. He's professional, competent, and affordable. Total Godsend.”