Tacoma Subaru Parts Department receives mixed reviews from customers regarding their service and sales experiences. Many customers praise the sales department for its helpful and professional staff. Clients appreciate the assistance in selecting vehicles, such as narrowing down options for new cars and accommodating special requests like weatherproof mats and key fobs. Specific sales representatives are noted for being friendly and attentive, making the car-buying process enjoyable. However, there are significant concerns regarding the service department. Some customers report issues with communication and service quality, highlighting experiences where their vehicles were not properly serviced or where their concerns were not adequately addressed. Instances of frustration include lack of follow-up from management and unsatisfactory solutions to technical problems. While some customers express satisfaction with their vehicle purchases and the sales team, they caution potential buyers about the service department, suggesting they may prefer alternative service options. Overall, Tacoma Subaru Parts Department is recognized for its exceptional sales team but faces challenges in its service offerings.
Jon was great, very open and receptive. Made the car buying process very easy, 10/10 recommend!
October 2023
Just leased my first bre and new Subaru Outback! Courtney Lang was amazing and she made the long process less painful! She made sure we were comfortable, and was an amazing sales person. Thank you so much! We love it!
