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“Tresa was amazing. She was only one woman handling the whole store on a Sunday, but greeted everyone and doubled up to try to help two customer sets at a time. She also got me an amazing deal on my loyalty upgrade. Definitely the best place to go.”
“AT&T representative: Brian deserves a promotion!
My phone was experiencing a very unusual issue yesterday, and after spending hours calling multiple AT&T departments without getting a clear solution, I decided to visit the store and explain the situation to Brian. From the moment I walked in, Brian was patient, professional, and genuinely willing to help.
During the entire process, he demonstrated outstanding customer service skills, strong responsibility, and true accountability. Even though the issue itself was very complicated, he took the time to carefully listen, explain things clearly, and make sure I understood every possible next step instead of just rushing me away like many others had done earlier that day.
What really stood out was his attitude — calm, respectful, and proactive under pressure. It’s rare to meet someone who actually cares about helping customers solve difficult problems. Brian made an incredibly frustrating experience much less stressful, and AT&T is lucky to have an employee like him.”
“Lynn was amazing! She was very informative & helpful with questions I had about their service! She also has a great attitude & easy to talk to! 10/10 service”
“I was helped fast and the whole process of getting back my sim card was super quick. They definitely know what that are doing and I am so grateful for the service!”
“We recently moved 3 phones from T Mobile to Verizon. We have been with T Mobile for over 20 yrs so this was a big change. Kiet Le was our sales rep. He was very helpful, courteous and went the extra mile to help us. We greatly appreciate his support.”
“Just a kiosk, not a full store front. I was having a complicated issue with my phone number and the over-the-phone customer service wasn't being helpful at all.
Thank you Rymsha at this Metro location for using some great problem solving skills to help fix my problem!”
“ALDO is the best in this location.
I had an amazing experience at T Mobile! From the moment I walked in, the staff were friendly and helpful. Aldo made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch, and I'll be returning!”
“Came in with an issue, had an appointment, was seated right away was helped 5 minutes later. Was helped by Philip whose multitasking skills were phenomenal. He helped this other guy and me at the same time, while one persons devises were loading he would switch to the other- seriously super impressive and neither one of us felt like it was hindering on our own appointments. Me issue was solved, and I went on my merry way. Thank you Apple!”
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“I was greeted by Jeannette right when I walked in. She directed me to a table and assist me with everything I was there to do. She was clear, friendly and prossional. Thanks!”