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“First and foremost I want to thank Joel for the care he showed my grandmother when she came in to get new phone. Unlike her last visit which resulted in the addition of a line she never asked for. He was patient and kind as she suffers from early onset dementia and has trouble with these types of task. He went above and beyond the scoop of his job. As an employee of the company often times people are fake pleasant but Joel’s kindness seemed genuine and that’s something I feel lacks when reps deal with elderly customers. I know sales are important but so is taking care of those who need a little extra help. So thank you again Joel, I know I promised an immediate review but ya know, life!”
“My wife and I came in to get our phones upgraded and the customer rep Levi made it incredibly easy to get our new phones for as cheap as possible! Absolutely zero problems getting them setup as well. He even stayed with us after closing to make sure our phones had everything transferred with no problems!”
“Today I visited this place
Am just glad to have an employee like the girl who works at this store
She is too helpful and helped me to transfer all me data and many technical things that I don't even know she did everything to help me out am so thankful to her and we really appreciate and need an employees like her
Metro is very to have such employee in their company ?”
“Ike help me to lower down my plan, as I am traveling to my home country. I was spending like $ 💵
Only for my service for 8 month,
but Ike help me to lower the plan so that it does cost me much.
He has given me special plan which is very good for me to keep my number active till I come back USA”
“Nich, the store manager was outstanding, he greeted us played the role of friendly expert Associate, handed our customer service issues where we could not completely complete the install of the T Mobile Wireless Home Internet, we had a problem re-setting the username and password thru the T-Life APP, could not self-manage and self edit the password and username, we even had a shot at Tech, so Nich played all the roles, even the Tech and correctly walked us thru to the right spot in the APP and we could then customize and personalize our username SSID and the password and he did ditto for my spouse too. All of this within 5 minutes and all of our problems were solved on the first try. I could not get the total install of the Gateway router and the APP over the APP or over the phone, BUT Thanks to Nich, he got it done the first time. While we awaited fixes and upgrades to complete the transactions, he let us converse and get to know each other, so he made it seem like our repair visit was also a chance for both sides to establish rapport. Nich example reminds me it is worth the effort to come into retail store and get the in-person customer service done by an expert caring, great manager and employee like Nich. Aloha Mahalo.”
“Carlos understood my needs got what I needed plus what I wanted and it was nice easy process and his customer service was stellar if you stop in please ask for Carlos!”
10AM - 7PM
64 Rainier Ave S Ste F, Renton
Mobile Phones
“Shout out to Cricket Wireless, they gave me a brand new phone, and all I did was finance it for 2 years. I won't have any device issues. If my lifestyle changes, I'll just go back and do business with them again.”
“Thank you Jose for being super helpful on bill payment options on T-Life App.
Friendly, professional, knowledgeable, thank you T-Mobile for excellent customer service at this location!
Steve
Renton”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Good customer service I went to get a free phone and I got a good phone in best price highly recommend to visit this store if your looking for starting new service”