Victra is a local Verizon Authorized Retailer located in Vancouver, WA, dedicated to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers frequently praise the knowledgeable and helpful staff, especially individuals like Mary and Ray, who are recognized for their quick, friendly, and effective service. Despite some challenges, such as long wait times during system issues or complex setups, the staff’s expertise often leads to successful solutions, like fixing phone problems, setting up eSIMs, or removing viruses from devices. Customers appreciate the staff’s patience, even when managing multiple needs or young children, and their willingness to go above and beyond—such as distracting a child or applying credits to accounts. Overall, Victra is viewed as a trustworthy and friendly place to get assistance with Verizon products, with staff members who are quick, helpful, and dedicated to connecting technology to life in a fun and reliable way.
My girl was super knowledgeable, but Verizon was having issues so it a very long time. Like buying a car. Happy now that I have my phone, but it was not easy
May 2025
Troy was so helpful and made the process to upgrade so smooth!
April 2025
Some buddies and I had to make a stop and get eSIMS set up. Phones weren’t being cooperative at first, but Mary and Ray were super knowledgeable and able to get them working! Definitely some of the best reps I’ve ever met. Highly recommend speaking with them if your phone is being difficult.
