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10AM - 6PM
305 Patrick St, Charleston
Mobile Phones
“Johnathan was so helpful in activating my phone. Between incorrect eSims and being on the phone for an hour with customer support, he was able to get me a physical sim card and get me up and going again! Thank you all so much!”
“Went in to buy my nephew a phone last weekend. We bought an iPhone for him. The guy there was very nice , helpful and informative, I think his name was Kazi. Thank you again for all of your help ! I will be back again to buy another phone soon.”
“We came into the Kanawha City store to replace my iPhoneX. It had been a good phone. I had it almost 6 years! It was time for a new phone though. Rob Grim is an excellent sales consultant. He answered all our questions and explained the options and available deals and discounts without being pushy. He has a great sense of humor. We are long-time AT&T customers, and we were pleased that we could get deals too on a new phone. Rob made it a very pleasant experience on a late afternoon on Mother's Day Sunday.”
“John provided an outstanding experience with both customer service and technical support. From the moment I walked in, he was attentive, knowledgeable, and genuinely focused on helping me find the best solution. He took the time to clearly explain everything, answered all of my questions with patience, and made sure I felt confident before leaving. It’s rare to come across someone who is both highly skilled and truly customer-focused, but John exceeded expectations on every level. I would highly recommend this location specifically because of him. if you go, be sure to ask for John and John only. You won’t be disappointed!”
“There was this sweet young lady that helped me with my transaction and not only was she friendly, but she was also quick. She took care of me and 2 other customers simultaneously. I was very impressed. ?”
“We were very, very satisfied with the employee who helped us. His name was John (or Jonathan). He was extremely professional, friendly, and helpful in the way he handled everything for us. Our issue was resolved, and he guided us very well throughout the process.”
“Tyler and Doug were the most professional and curtious. Fixed a problem with my phone others could or would not. They need a raise alone for their diligence not to mention for their experience, a1 service”
“I was having issues with my phone and the sales person managed to determine that my phone had not been updated in over 3 years.
Seems to have helped with dropped calls.”
“T-Mobile is the best phone service and internet service hands down!! $50 for unlimited fast speed internet is a steal. If you don't have service with them, you should !”
“Best experience, fast, multitasker & nice. Andrew. D is awesome ? he went above and beyond to help me. This guy took pride in his job and he is over qualified. Thanks to Andrew for making this process buying new phone and keeping my number and doing it all for me in hour. I would recommend Andrew to anyone buying phones and transferring your old phone and number, well for anything that has to do with phones and etc.”
“David and Kianna were the ones that helped me get a new phone after i broke mine, and they were very helpful. Very polite and professional. They also got my phone ordered and i was out the door all within 15 minutes. Highly recommend this location over ANY other one in this area . i had a bad experience at other locations , i was almost ready to switch providers but they single handedly changed my mind”
10 AM - 9 PM
3000 Charleston Town Center, Charleston
Mobile Phones
“It looks so much different than it did back in the day. I saw a sign on the side briefly about demolition. I haven’t kept up with any details on what’s happening to the mall lately. The inside looks great with stories of Charleston covering up what used to be stores that are now gone.”
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“I'd had an issue with the charger port on my phone for a while which was getting worse, and was sure I was going to have to replace it. I took it to Unplugged; they gave me a couple of options, and suggested trying the less expensive one of cleaning the port first. That took care of it and it's working with no problem! I was in and out in no time! The guys were great and provided excellent customer service at a great price! Very pleased!”